HOST/HOSTESS

Joia Beach Club•Miami, FL

64d•Onsite

About The Position

The primary objective of this position is to greet and assist customers as soon as they arrive at the restaurant. This role involves ensuring all telephone calls are handled politely, timely, and efficiently, accurately meeting the callers' needs. The Host/Hostess will also ensure consistent and effective communication from all departments to the Manager on duty, and promptly and efficiently respond to all customer requests and feedback. Additionally, they will input relevant guest notes into the reservation system and optimize the database for Sales & Marketing activities. The role includes taking arrival details from reservations, assigning customers according to the table plan, distributing and communicating booking information, taking and delivering messages according to standards, and recording and acting upon customer requests/requirements.

Requirements

Minimum two years of experience as a Hostess/Host.
Ability to work with large groups of people.
Must be able to work all shifts including AM's, PM's, weekends, and holidays.

Nice To Haves

Observant, highly flexible individual with a positive and creative outlook is preferred for this continually evolving position.

Responsibilities

Greet and assist customers upon arrival.
Handle telephone calls politely, timely, and efficiently.
Ascertain and accurately meet callers' needs.
Ensure effective communication from all departments to the Manager on duty.
Respond promptly and efficiently to all customer requests and feedback.
Input relevant guest notes into the reservation system and guest personal profile.
Optimize the database using all relevant fields for S&M activity.
Take arrival details from reservations and assign customers as per the table plan.
Distribute and communicate booking information to relevant parties.
Ensure all messages are taken and delivered in line with restaurant/company standards.
Ensure all customer requests/requirements are recorded and action is taken as required.