Host/Hostess

The Common Man (Great American Dining)•Concord, NH

10d•Onsite

About The Position

This position is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner.

Requirements

Customer Focus.
Communication Proficiency.
Organizational Skills.
Stress Management/Composure.
Multi-task oriented.
Must be able to read, write and determine wait time based on [Company Name]'s procedures.
Must be able to visually scan restaurant for clean, unoccupied tables.
This position requires frequent washing of hands.

Nice To Haves

Prior restaurant experience.
High school diploma or GED.

Responsibilities

Greets and seats guests, presents menus to guests, informs them of special catch and soups.
Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations.
Takes names on a waiting list.
Runs the floor plan board.
Observes tables and keeps track of clean, dirty and occupied tables.
Takes guest information and quotes wait times to guests accurately when tables are not immediately available.
Cleans, organizes and stocks menus at host area.
Answers phone and answers questions concerning the menu and restaurant.
Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience.
Fills to-go orders, if applicable.
Maintains restrooms throughout shift.
Sweeps foyer and front entrance area frequently.
Performs other duties as directed.