Part-time Host & Hostess

Groupe Nordik•Whitby, ON

10d•Onsite

About The Position

Thermea Spa Village Whitby is seeking a passionate Host-Hostess to join their village. This role is crucial in welcoming guests, guiding them to tables, and ensuring a pleasant dining experience. The Host-Hostess is an important element of the food service team, contributing to teamwork and customer experience by supporting servers and bartenders. The position involves maintaining the cleanliness and order of the restaurant, managing inventory, and ensuring all guest needs are met with a focus on the company's pillars: The best in wellness, The feeling of somewhere else, A trouble-free experience, and In a natural state.

Requirements

Related experience in food & beverage and/or customer service (including experience with POS systems)
Must be able to communicate clearly with customers, managers and other associates
Multidisciplinarity is essential
Good stress management skills
Interpersonal skills and high level of customer service
Resourcefulness, autonomy, team player, attention to detail
Must be in good physical condition; able to work in a standing position for long periods of time (up to 8 hours)

Nice To Haves

Food Handling and Occupational Health and Safety certification

Responsibilities

Greet guests at the restaurant and assist them in assigning a table according to their needs and requests
Assign tables in rotation through the different sections
Provide menus and general information to guest and answer questions
Provide knowledge of products / different menus items (alcohol, food, etc.)
Knowledge of the different seating plans, table numbers, different sections
Refresh glasses of water, clear empty tables or plates when guests have finished their meal, on a regular basis
Clean and set tables with dishes, utensils and glasses for future guests
Ensure good communication with the servers to maintain excellent quality and service
Participate in cleaning the premises and maintaining the order and cleanliness of the restaurant and the service area by respecting the standards of hygiene and healthiness of the MAPAQ
In collaboration with the bar attendant, ensure that equipment is in place for the team
Maintain, control and rotate the products in the cellars and refrigerators
Restock the points of sale (beer, wine, juice, straws, ice cream etc.)
Receive and put away orders for alcohol and non-alcoholic beverages
Ensure cleanliness, collect empty glasses on site
Classify empty bottles
Perform any other related duties