DTVB Host- Hostess
About The Position
The Host-Hostess is responsible for greeting and seating all guests and ensuring a quality dining experience. The primary responsibilities will include ensuring all tables are properly set before seating guests, maintaining the seating chart for station rotation, greeting and seating guests in a friendly and courteous manner, answering the phone properly and following all reservation procedures, following accurate cash handling and room charge procedures, organizing and maintaining a clean service podium, maintaining an inventory of needed supplies and retail items, ensuring all menus are clean before the shift, being familiar with hotel facilities and their location and hours, and continually communicating with servers, dining room attendants, managers, and hotel employees regarding the host stand.
Requirements
- Strong communication skills are required to interact both person to person and over the telephone.
- Must speak clearly and have the ability to clearly articulate thoughts.
- Must possess good listening and problem solving skills.
- Must be able to prioritize and multitask in a face pace environment.
- Basic mathematic skills required for counting money, making change, and ensuring accurate inventory counts are recorded.
- Must be able to complete all position specific tests according to department standards.
- Ability to answer phones.
- Ability to work with money.
- Ability to read and write English.
Nice To Haves
- One year experience in related field preferred.
Responsibilities
- Ensure all tables are properly set before seating guests.
- Maintain seating chart for rotation of stations.
- Greet and seat guests and issue menus in a friendly courteous manner.
- Answer phone properly and follow all reservation procedures.
- Follow accurate cash handling and room charge procedures.
- Organize and maintain a clean service podium.
- Maintain an inventory of needed supplies and retail items.
- Ensure all menus are clean before shift.
- Be familiar with hotel facilities and their location and hours.
- Continually communicate with servers, dining room attendants, managers and hotel employees in all items related to the host stand.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
