Host / Hostess – Friendly Team, Flexible Scheduling, Growth Opportunities
About The Position
The Host/Hostess position involves managing the front of the house operations, ensuring guest satisfaction, and supporting the back of the house. Responsibilities include greeting and seating customers, managing reservations, handling phone calls, taking to-go orders, and processing payments. The role also requires maintaining the cleanliness and organization of the host area and dining room, including bussing tables and stocking supplies. Additionally, the Host/Hostess will assist with packaging to-go orders, expediting dine-in orders, and preparing drinks for waitstaff to enhance service speed. This role offers opportunities for growth and flexible scheduling within a friendly team environment.
Requirements
- Superior Customer Service Skills
- Superior Communication Skills
- Must be able to read and write in the English command
- Must have good mathematical skills
- Must have the dexterity to manage a cash box
- Must be a multi-tasker to manage numerous of task simultaneous
- Must be organized and detailed
Responsibilities
- Suggesting new menu items from limited time offerings.
- Cleaning, completing side work, and organizing supplies as needed.
- Proactively assisting other team members without being asked.
- Providing total guest satisfaction.
- Greeting and welcoming all customers immediately upon arrival and verifying the number in their party.
- Determining special needs, e.g., high-chairs, special menus.
- Seating customers at tables/booths appropriate for their needs and those of the restaurant and introducing feature of the day.
- Keeping hostess area stocked and clean, e.g., to-go items and bakery products.
- Handling incoming telephone calls immediately and taking to go orders as appropriate.
- Maintaining proper supply of clean menus.
- Periodically supplying customers with initial beverage suggestions and providing beverage order and refills.
- Resolving complaints as he/she becomes aware of them, notifying the manager of any complaints received.
- Collecting payment from customers immediately, in accordance with established cash handling procedures, inquiring about food/service satisfaction and handling customer complaints/suggestions appropriately.
- Bussing and cleaning guest tables in the dining room.
- Delivering trays of dirty dishware to dish-room and stocking service area with clean dishware.
- Packaging To-Go orders ensuring 100% accuracy with food, beverages, and accompaniments.
- Completing the sign off process on all To-Go receipts.
- Expediting Dine-In orders ensuring 100% accuracy and proper positioning of food on the service trays.
- Preparing drinks for the waitstaff to help improve Speed of Service and table turns.
- Performing other work-related duties as assigned.
Benefits
- Flexible Scheduling
- Growth Opportunities
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
