Host/Hostess - Bessie's Diner

Geronimo Hospitality Group•Janesville, WI

6d•Onsite

About The Position

Bessie's Diner features an aviation-themed dining experience located at the Southern Wisconsin Regional Airport in Janesville, Wisconsin. Patrons will feel as though they have traveled back in time to a classic 1950s diner–from the vinyl-covered stools to the chrome-plated tables. Children and adults alike will want to feast on the gigantic cinnamon rolls while watching the airplanes through vast floor-to-ceiling windows that overlook the runway. In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience.

Requirements

High School or equivalent degree
Basic computer skills
Basic math skills required (able to add, subtract, and count change back to customer)
Legible handwriting
Strong customer service and oral communication skills
Must be 16 years or older
Regularly required to talk and hear
Requires standing, walking, bending, kneeling, stopping, and crouching
May require occasional lifting of products weighing up to 50 pounds
U.S. Work Authorization (required).

Responsibilities

Greet guests and escort them to their tables.
Take reservations.
Confirm reservations.
Assist serving staff where needed.
Introduce yourself and greet customers with a smile and a welcoming attitude; maintain eye contact with the customer when speaking to them and acknowledge their requests.
Understand the seating arrangements and timing of every table to be sat.
Understand server patterns and what they are capable of in order to provide quality customer service.
Prepare dining room by setting tables with clean, full condiments and tabletop menus.
Use downtime to check with guests, fill waters and overall restaurant needs.
Ensure carry-out orders are properly rung in and packaged before guest leaves.
Leave a positive impression on the customers to ensure a return venture and potential word of mouth promotion.