F&B Host/ess

Sand & Sea • Santa Monica, CA

3d • Onsite

About The Position

The Food & Beverage Host/Hostess will greet and welcome hotel guests and ensure servers are aware of guests seated in their section. This role involves setting up and maintaining the coffee bar, cleaning menus, and ensuring tables are clean and properly set up. The Host/Hostess will welcome guests, inquire about their room number and last name, escort them to their table, and inform them that their server will assist them shortly. During downtime, they will assist servers with refilling coffee and water. If seating is unavailable, the Host/Hostess will add the guest's name to a waiting list and seat them in the lobby until called. The role requires maintaining a clean and restocked coffee bar area until 10:00 AM, being knowledgeable about food & beverage offerings and hotel amenities, and properly closing down the coffee bar at the end of the shift, leaving the area clean and organized. Additional duties may be assigned by the supervisor.

Requirements

• Proven success in honesty, collaboration, integrity & loyalty, humility, innovation, analytical skills, flexibility, problem-solving, interpersonal skills, diversity awareness, communication (verbal and written), and multi-tasking.
• Previous experience in a customer service position.
• Ability to stoop, kneel, bend at the waist and reach on a daily basis.
• Ability to lift and move up to 20 pounds occasionally.
• Punctuality is critical.
• Ability to stand and or walk around for 4 hours period.

Nice To Haves

• Prior hospitality experience a plus.

Responsibilities

• Greet and welcome hotel guests.
• Ensure servers are aware of guests seated in their section.
• Set up the coffee bar in the lobby by 6:00 AM, properly restock with 3 freshly brewed coffee urns, coffee cups, lids, assortment of sugar, milk, stirrers and cream.
• Clean all the menus and set them out on the bar.
• Make sure all chairs and tables are clean and properly set up.
• Welcome guest with proper salutation, inquire their room number and last name, walk them to their table.
• Let the guest know their server will assist them in a minute.
• Assist servers refill coffee and water on the tables during free time.
• If there is no seating available, add guest’s name to the waiting list and have them seat in the lobby until you call them.
• Maintain coffee bar area clean and properly restocked until 10:00 AM.
• Be knowledgeable about the food & beverage offerings.
• Be knowledgeable of hotel amenities.
• Properly close down coffee bar at the end of the shift, leaving the area clean and organized.
• Clean menus and store them away.
• Perform additional duties as requested by the supervisor.

Benefits

• Medical, Dental and Vision Insurance to all eligible employees
• Company-paid life insurance of $25,000 to all eligible employees
• Matching 401K Retirement Savings Plan (up to 5% of the employee's contribution)
• Seven paid holidays
• Sick pay when eligible
• Company-paid parking
• Employee Assistance Program (EAP)
• Employee Recognition Programs
• Employee Referral Incentive Program
• Transportation allowance
• Dry cleaning services (up to 6 pieces of work clothes per week)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed