Evening Host/Hostess

Double Tree by Hilton and Haley & Bear•Concord, NH

5h•Onsite

About The Position

Welcome to Haley & Bear, a restaurant and bar concept inspired by the heartwarming friendship between a child and their loyal canine companion. Drawing from beloved literary classics like Old Yeller and Where the Red Fern Grows, Haley & Bear radiates charm and nostalgia, echoing the deep bond shared between Haley and her beloved dog, Bear. Join our team as a Breakfast Host. The Host will serve as the first point of contact for our guests. As a key member of the front-of-house team, you will greet guests with a positive attitude, manage reservations and waitlists, and ensure smooth seating flow to enhance the overall dining experience.

Requirements

Displays a professional sense of urgency when communicating and interacting with customers, coworkers and the public in a way that exceeds the customer’s wants and needs.
Identifies opportunities to improve and deliver additional value to customer’s experience by presenting creative solutions and innovative ideas.
Actively listens to customers, coworkers and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication.
Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Work “product or service” is free of errors and exceeds customer expectations.
No high school diploma required; one month related hospitality experience and/or training.
Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules, and memos. Speak clearly, distinctly and with confidence using appropriate pauses, emphasis and punctuation.
Requires mathematical development sufficient to be able to: add, subtract, multiply and divide all units of measure (money, weight, volume, etc.).
Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral or diagram form. Ability to professionally deal with problems in standardized situations.
Valid Driver’s License – Must be able to travel to and from function sites. Must have a valid NH driver’s license and a favorable driving record to operate company vehicle.
Ability to pass pre-employment drug test, background check and driver record check

Responsibilities

Greet and welcome guests promptly and courteously upon arrival
Manage reservations and waitlists using the restaurant’s system (e.g., OpenTable, Resy, etc.)
Coordinate seating assignments with servers to balance table sections
Escort guests to their tables and present menus
Answer phone calls and respond to guest inquiries in a friendly, professional manner
Maintain the cleanliness and organization of the host/hostess stand, entrance area, and lobby
Assist with opening and closing duties, including setting up and organizing the front area
Follow food safety and hygiene standards at all times
Communicate effectively with servers, bussers, and kitchen staff
Monitor guest satisfaction and alert management to any issues or special requests
Support team members with light bussing or service duties during peak hours as needed
Provide a positive and professional demeanor with guests and coworkers at all times
Ability to work well with a diverse group of people
Participate in ongoing education and training
Attend team/department meetings
Other duties as assigned