Enzo Host/Hostess

MPM Macon•Atlanta, GA

23d•Onsite

About The Position

ENZO Host will be responsible for greeting and seating all guests; ensures all guests are welcomed with a warm, friendly, and enthusiastic greeting and seated comfortably to start their dining experience in accordance with ENZO standards. ENZO is a restaurant within the ITL Group, a hospitality company rooted in chef-driven concepts, thoughtful beverage programs, and genuine guest connection. ITL Group operates within a creative, community-focused environment adjacent to Trilith Studios and is committed to professionalism, accountability, inclusion, and continuous improvement.

Requirements

High School Diploma or higher
Previous hospitality experience preferred
At least one-year host position preferred
Previous cashier/cash handling experience preferred
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Ability to sit or stand for extended periods of time
Ability to communicate clearly
Ability to lift 50 lbs. or more
Corrected vision to normal range
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Manage differing personalities within the office, the hotel and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high-pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Nice To Haves

Ability to assist with menu revisions when needed

Responsibilities

Greeting guests in a friendly and genuine manner, escorting guests to tables, following all proper steps of service
Creating a service experience for the guest that represents the ENZO standards
Monitoring guests’ needs and the workflow of the restaurant and seating guests accordingly
Handling cash and credit transactions; accurately accounting for all receivables including cash, credit cards, and gift cards
Using a rotation method and tracking the sitting to ensure seating is fair
Reporting to work on time and in proper uniform/approved attire
Working as a team with all team members within the hotel
Checking greeter station assigned for cleanliness of area
Ensuring the front of the restaurant is clean, and all objects are dust free
Checking all tables to ensure they are set up and ready to be seated with guests
Communicating to servers when sitting at tables
Assisting servers when necessary and clearing, sanitizing and setting tables as needed
Having knowledge of all areas within the hotel
Communicating to managers the flow of Outlets
Attending monthly department meetings and daily stand-ups
Assisting managers and Supervisors with daily duties such as scheduling of stations
Performing other duties as management requests to service our guests