Host/Hostess- The Vanguard Hotel, Ann Arbor, MI

Hotel Equities•Ann Arbor, MI

2h•$0 - $16•Onsite

About The Position

The Vanguard Hotel in Ann Arbor, MI, is seeking a part-time Host/Hostess. This role is responsible for greeting and seating guests, ensuring a quality dining experience through warm, knowledgeable service and helpful guidance. The ideal candidate will be professional, responsible, and a positive, enthusiastic team member.

Requirements

High School diploma /Secondary qualification or equivalent.
Experience with fine dining is highly preferred.
Must be able to exert well-paced ability in limited space.
Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.
Must be able to lift up to 15lbs on a regular and continuing basis.
Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
All associates must maintain a neat, clean and well-groomed appearance per Company Standards.
Regular attendance in conformance with the standards is essential.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
Attendance at all scheduled training sessions and meetings are required.
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays.

Nice To Haves

Experience with fine dining

Responsibilities

Greet and seat all guests, ensuring a quality dining experience.
Greet every guest with a smile and positive attitude.
Deal with all guests in a professional, consistent manner.
Diplomatically handle difficult situations and people.
Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.
Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area.
Follow all applicable Company Standard Operating Procedures.
Perform other assignments as directed by the General Manager.
Be an enthusiastic, helpful and positive member of the team.
Be professional, responsible and mature in conduct and behavior.
Be understanding of, encouraging to and friendly with all co-workers.
Be self-motivated and use time wisely.
Maintain open line of communications with each department.
Communicate pertinent information.
Respond positively to new ideas.
Openly accept critical/developmental feedback.
Be available to help other departments in emergency situations.
Perform other assignments as directed by supervisor.