Host/Hostess
About The Position
The Restaurant Host's key duties are to greet guests warmly, maintain reservations and an organized waitlist, assist with inquiries, and support the front-of-house team as needed. This position will be responsible for ensuring the proper setup of the dining room, promptly greeting guests, escorting them to their tables, presenting menus, making recommendations, and taking orders if necessary. The role also involves controlling dining room seating for server parity, liaising between staff and guests to exceed expectations, anticipating and addressing guest needs, assisting individuals with disabilities, and thanking guests upon departure. Additionally, the Host/Hostess will answer telephones using appropriate etiquette, accept to-go orders, record reservations, resolve guest issues efficiently, maintain station neatness and cleanliness, assist other food and beverage staff, and ensure personal appearance is neat and professional. Compliance with quality assurance, safety, and security policies is also required.
Requirements
- Prior food and beverage industry experience preferred.
- Prior guest relations training.
- Strong written and verbal communication skills.
- Positive, upbeat attitude and personality.
- Punctuality and reliable attendance.
- Strong interpersonal skills and the ability to work well with co-workers and the public.
- Ability to read, write, speak and understand the English language in order to communicate with guests and other team members.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Must be willing to work flexible hours such as mornings, nights, weekends and holidays.
Responsibilities
- Ensure the proper setup of dining room.
- Promptly greet guests and patrons personally as they enter the establishment.
- Escort guests and patrons to their table.
- Present menus, make recommendations and take orders if necessary.
- Ensure dining room seating is controlled and that there is server parity in number of tables.
- Liaise between staff and guests to ensure guest needs, as well as expectations are exceeded.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation upon departure.
- Answer telephones using appropriate etiquette.
- Accept to-go orders over the telephone.
- Receive and record dining reservations on the telephone.
- Efficiently and effectively resolve any issues to the guest's satisfaction.
- Ensure neatness and cleanliness of stations.
- Assist other food and beverage staff when necessary.
- Ensure personal appearance is neat and professional.
- Comply with quality assurance expectations and standards.
- Follow all company safety and security policies and procedures.
- Bus tables and assist with processing dirty dishes if necessary.
- Clean all front of the house areas including windows, light fixtures and entrance as assigned.
- Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
