Host/Hostess

Nick & Jake's•Overland Park, KS

16d•Onsite

About The Position

Nick and Jake's is looking for an afternoon/evening host or hostess. Work for a local, family owned restaurant and actually enjoy your job! Are you a friendly and outgoing individual with a passion for creating positive first impressions? Do you thrive in a fast-paced environment where you can make guests feel welcome and valued? If you enjoy connecting with people, ensuring smooth operations, and contributing to a vibrant dining atmosphere, then we have an exciting opportunity for you to join our team as a Hospitality Ambassador - Host/Hostess!

Requirements

Friendly
Reliable
Hard-working
Exceptional interpersonal and communication skills, with a natural ability to connect with people from all walks of life.
Strong organizational and multitasking abilities, thriving in a fast-paced environment while maintaining attention to detail.
Ability to remain calm and composed under pressure, adapting to changing circumstances with grace and professionalism.
Genuine passion for providing outstanding hospitality, going above and beyond to create memorable experiences for our guests.
Flexibility to work evenings, weekends, and holidays, as our industry operates during peak times.

Nice To Haves

Previous experience as a host/hostess or in a customer-facing role is preferred, but we value enthusiasm and a positive attitude above all.

Responsibilities

Be the face of Nick and Jake's, providing a warm and friendly welcome to our guests as they arrive. Greet guests with a genuine smile, establish a personal connection, and create a positive first impression that sets the tone for their dining experience.
Efficiently manage table reservations, accurately record guest information, and coordinate seating arrangements to optimize table turnover and guest satisfaction. Handle reservation inquiries and provide accurate information about availability, wait times, and special requests.
Maintain a smooth and organized seating process by coordinating with servers and the kitchen team. Strategically assign tables to balance guest flow, server sections, and special seating requests, ensuring efficient operations and exceptional service.
Anticipate guest needs and provide assistance as required. Offer recommendations for bar seating, lounge areas, or waiting areas, ensuring guests are comfortable and attended to promptly. Communicate specials, promotions, and any necessary information to enhance the guest experience.
Thrive in a fast-paced environment by effectively managing multiple tasks simultaneously. Answer phone calls, manage walk-in guests, and handle guest inquiries with professionalism and efficiency. Prioritize tasks and maintain composure during busy periods, ensuring exceptional guest service.
Act as a reliable point of contact for guest concerns or complaints. Listen actively, empathize with guests, and work collaboratively with the management team to address issues promptly and find satisfactory resolutions. Turn challenges into opportunities to showcase your problem-solving skills and reinforce guest loyalty.
Foster a positive work environment by collaborating with servers, bartenders, and kitchen staff to ensure seamless service and outstanding guest experiences. Communicate effectively and assist team members when needed, contributing to a harmonious and efficient operation.