Host/Hostess (AM Shift)

CSM Careers • Minneapolis, MN

3d • Onsite

About The Position

This position is responsible for assisting all guests in a friendly, courteous, and professional manner. Ensures exceptional guest service, creates a pleasant dining experience and assists the servers and bartender when needed. The primary responsibilities include greeting guests, seating guests, answering phone calls, finishing guest transactions at the POS station, and assisting servers, room service servers, and bartenders when needed to ensure a high level of guest satisfaction. This may include taking orders, ringing orders, bringing room service deliveries to rooms, assisting with servers side work, bussing and wiping down tables, and restocking. The role requires knowledge of the hotel and local area, completion of required paperwork, and maintenance of a clean and safe work area. The Host/Hostess must handle all beverage/food in compliance with CSM/Brand, local, state and federal regulations, and assist in maintaining sanitation and cleanliness of the restaurant, kitchen, and dish room. They must also follow all CSM/Brand procedures for guest/associate incidents, be knowledgeable of hotel emergency procedures, and produce the required volume of work by planning, organizing and prioritizing duties. Adherence to CSM/Brand grooming and appearance standards, general work rules, department procedures, and attendance policy is expected. The Host/Hostess should work as a team player and actively contribute to the success of the restaurant/bar experience.

Requirements

• One year of previous customer service experience required.
• Must have attention to detail.
• Ability to perform job duties in a repetitious and fast-paced environment.
• Ability to speak, understand, and write English in order to meet guest’s needs and complete required paperwork.
• High school diploma/GED or equivalent experience required.

Nice To Haves

• Previous hosting experience preferred in a fast-paced restaurant environment.

Responsibilities

• Assist all guests in a friendly, courteous, and professional manner.
• Ensure exceptional guest service and create a pleasant dining experience.
• Assist servers and bartenders when needed.
• Greet and seat all guests in a courteous and friendly manner.
• Accurately and quickly take and enter orders when needed, and communicate guest orders to servers according to standards.
• Take guest reservations.
• Respond to guests' needs and provide the highest level of quality service.
• Assist other associates as needed to meet guest’s needs.
• Effectively operate micros operating system and cash register.
• Follow all CSM/Brand cash handling/POS procedures to ensure accurate closing of all guest checks.
• Answer phone calls.
• Finish guest transactions at POS station.
• Bring room service deliveries to rooms.
• Assist with servers side work.
• Bus and wipe down tables.
• Restock.
• Be knowledgeable regarding the hotel and local area.
• Complete all required paperwork accurately and in a timely manner.
• Maintain a clean and safe work area.
• Handle all beverage/food in compliance with CSM/Brand, local, state and federal regulations.
• Assist in maintaining sanitation and cleanliness of the restaurant, kitchen, and dish room.
• Follow all CSM/Brand procedures for guest/associate incidents.
• Be knowledgeable of hotel emergency procedures.
• Produce required volume of work by planning, organizing and prioritizing work duties.
• Adhere to CSM/Brand grooming and appearance standards, and general work rules and department procedures.
• Attend all required department and hotel meetings and adhere to CSM attendance policy.
• Complete all required side work.
• Take initiative to jump in wherever necessary.
• Work as a team player and actively contribute to the success of the restaurant/bar experience.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Company-paid short term disability coverage
• Company-paid long term disability coverage for eligible employees
• 401(k) plan with company match
• Tuition reimbursement
• Voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft)
• Time-off
• Scholarship program
• Generous hotel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED