Host / Hostess

Inn By the Sea•Cape Elizabeth, ME

2d•Onsite

About The Position

The Host / Hostess safely and efficiently provides excellent customer service with a smile! We want our guests to feel good about their dining experience so that they will tell others and become a loyal customer. We expect and encourage you to go out of your way to talk to guests and find out what their needs are before they have to ask you. Join a Team that Puts Your Well-Being First! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.

Requirements

Provide high level customer service
Communicate effectively with guests and team members
Follow instructions
Ability to learn quickly
Pay attention to detail
Maintain composure when working under pressure
Demonstrates very good phone skills
Prior customer service experience is preferred
High school diploma and/or equivalent work experience preferred, but not required

Responsibilities

Welcome guests warmly upon arrival, acknowledge them by name if possible, and thank them for choosing our restaurant.
Manage the flow of guests by taking names, managing reservations, and estimating wait times, and communicate delays or special requests to guests with courtesy and professionalism.
Escort guests to their tables, provide menus, and assist with seating arrangements to accommodate parties of varying sizes and preferences.
Answer phone calls and inquiries from guests regarding reservations, availability, and dining options, and assist with booking and confirming reservations as needed.
Maintain an organized and up-to-date reservation book or system, record guest preferences and special requests, and communicate relevant information to the service and kitchen staff.
Coordinate with the kitchen and service teams to ensure timely seating and efficient turnover of tables, while maintaining a welcoming and comfortable atmosphere for guests.
Provide information about the restaurant, including menus, specials, promotions, and amenities, and answer questions about ingredients, dietary restrictions, and meal preparation methods.
Anticipate guests' needs and preferences and provide proactive assistance and recommendations to enhance their dining experience.
Address guest concerns or complaints promptly and courteously, and escalate unresolved issues to the management team for resolution.
Work collaboratively with the service and kitchen teams to ensure smooth operations and guest satisfaction, and assist with bussing tables, refilling water glasses, and other tasks as needed.