Host/ Hostess - Graziano's Coral Gables

Grazianos Group•Coral Gables, FL

2d•Onsite

About The Position

The Host or Hostess welcomes patrons, escorts them to a designated table or lounge area, and ensures the quality of facilities and service. This role involves direct guest interaction, managing reservations, and maintaining a clean and organized dining environment.

Requirements

Excellent interpersonal and customer service skills.
Well-organized with the ability to take and place food and beverage orders accurately.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times stressful environment.
Ability to operate point-of-sale systems.
Must successfully complete restaurant training course.

Nice To Haves

Previous experience as a host/hostess preferred.

Responsibilities

Greet guests and escort them to their table or waiting area.
Provide guests with menus.
Assign patrons to tables suitable for their needs and according to rotation to ensure servers receive an appropriate amount of seating.
Speak with patrons to ensure satisfaction with food and service, respond to complaints, or make conversation.
Answer telephone calls, respond to inquiries, or transfer calls as needed.
Take and prepare to-go orders.
Operate cash registers to accept payments for food and beverages.
Maintain contact with kitchen staff, management, serving staff, and customers to ensure dining details are handled properly and customer concerns are addressed.
Inspect dining and serving areas to ensure cleanliness and proper setup.
Supervise and coordinate activities of dining room staff to ensure patrons receive prompt and courteous service.
Receive and record patrons' dining reservations.
Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
Plan parties or other special events and services.
Help coworkers to improve workflow and customer service.
Perform other related duties as assigned.