Host/Hostess-Seasonal

LR PALM HOUSE LLC•Palm Beach, FL

8d•Onsite

About The Position

Palm House is seeking a welcoming, attentive, and organized Host/Hostess to help set the tone for a memorable dining experience at their luxury boutique hotel. As one of the first people guests meet, the Host/Hostess will bring warmth and professionalism to every interaction. Responsibilities include managing reservations, coordinating seating, recognizing special occasions, and ensuring each guest feels personally welcomed and cared for, contributing to an exceptional guest experience.

Requirements

Previous experience as a host/hostess or in a restaurant, hotel, or customer service role preferred; luxury hospitality experience is a plus.
Excellent communication and interpersonal skills, with a warm, welcoming, and professional demeanor.
Strong organizational skills and attention to detail when managing reservations, seating assignments, and waitlists.
Ability to multitask and remain calm, courteous, and attentive in a fast-paced environment.
Ability to work collaboratively with service teams, kitchen colleagues, and management.
Familiarity with restaurant reservation systems preferred.
Commitment to personalized guest service and maintaining guest privacy.
Neat, professional appearance consistent with Palm House’s grooming and uniform standards.
Full-time availability, including evenings, weekends, and holidays.
Ability to perform essential job duties, including standing and walking for extended periods and occasionally lifting or carrying up to 25 pounds, with or without reasonable accommodation.

Nice To Haves

Luxury hospitality experience is a plus.
Familiarity with restaurant reservation systems preferred.

Responsibilities

Welcome guests promptly and graciously, using their names whenever possible and creating a positive first impression.
Manage reservations, seating assignments, and waitlists accurately while balancing guest preferences and the flow of service.
Provide clear, courteous updates about table availability and anticipated wait times.
Escort guests to their tables, present menus, and coordinate a smooth handoff to the service team.
Communicate special occasions, seating preferences, accessibility needs, and other relevant requests to the appropriate team members.
Work closely with servers, kitchen colleagues, and management to support an organized and attentive dining experience.
Answer calls and respond to reservation requests and guest inquiries with professionalism and care.
Maintain knowledge of dining hours, menus, hotel amenities, and current offerings to answer questions confidently.
Keep the host stand, menus, and entrance area clean, organized, and welcoming.
Handle guest concerns thoughtfully and involve a manager when additional assistance is needed.
Protect guest privacy and handle reservation information discreetly.
Assist with additional responsibilities as needed to support the team and guest experience.