Host Hostess - PRN

University of Maryland Medical System•Bel Air, MD

10d•Onsite

About The Position

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state’s future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System’s anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org. JOB SUMMARY: Assemble and deliver meals to patients. The host/hostess ensures that trays are accurate per the CBORD printed tray ticket and appropriate for the patient’s ordered diet, helps with tray compilation on the line and then delivers the trays to the patient floors and picks up dirty trays for delivery to the dish room. Ensures that all patients are aware of the room service meal program and helps get meal orders for patients unable or unwilling to call. Interacts with patients, nurses, secretaries and family and friends of patients continually develops knowledge and skills, as appropriate, for patients of any age, including neonate, toddler, school age, adolescent, adult, and geriatric patients in addition to the terminally ill patient. In addition, the host/hostess is responsible for maintaining floor pantry stock. Three Job Roles Within the Host/Hostess Title: Starter: The Starter sets up the trays at the start of the patient tray line, reads the tray ticket printed from the CBORD system and places the proper condiments and utensils. The Starter will restock the starter station during downtime. Assembler: The Assembler ensures that each ticket is being addressed and correct hot and cold items are being added to the tray. He or she is responsible for placing or assisting in placing additional hot and cold items on the patient tray. The Assembler will restock the trayline area during down times. Host/Hostess/Tray Deliver: The host/hostess checks the trays at the end of the tray line and places the trays onto the holding carts. The host/hostess delivers the trays to the patients within the established time frame, picks up the dirty trays and assists any patients who require help with ordering.

Requirements

Prior experience in food service or retail preferred.
Ability to work well under time constraints.
Ability to work on multiple assignments under minimal supervision in a fast-paced environment is required.
Ability to read and understand English is essential.
Ability to understand and follow directions.
Ability to use basic math skills.
Ability to communicate effectively with patients of all ages.
Ability to communicate effectively with members of the floor staff.

Nice To Haves

Prior experience in food service or retail.

Responsibilities

Assemble and deliver meals to patients.
Ensure trays are accurate per the CBORD printed tray ticket and appropriate for the patient’s ordered diet.
Help with tray compilation on the line.
Deliver trays to patient floors and pick up dirty trays for delivery to the dish room.
Ensure all patients are aware of the room service meal program.
Help get meal orders for patients unable or unwilling to call.
Interact with patients, nurses, secretaries and family and friends of patients.
Develop knowledge and skills, as appropriate, for patients of any age, including neonate, toddler, school age, adolescent, adult, and geriatric patients in addition to the terminally ill patient.
Maintain floor pantry stock.
Set up trays at the start of the patient tray line.
Read tray tickets printed from the CBORD system and place proper condiments and utensils.
Restock the starter station during downtime.
Ensure each ticket is being addressed and correct hot and cold items are being added to the tray.
Place or assist in placing additional hot and cold items on the patient tray.
Restock the trayline area during down times.
Check trays at the end of the tray line and place them onto holding carts.
Deliver trays to patients within the established time frame.
Pick up dirty trays.
Assist any patients who require help with ordering.