Host/Hostess NT/Hostest

JACKMONT HOSPITALITY INC • Arlington, VA

11h • Onsite

About The Position

The Host/Hostess NT/Hostest plays a crucial role in creating a welcoming and positive first impression for guests at a dining establishment. This position is responsible for managing the flow of guests, ensuring efficient seating arrangements, and maintaining communication between the front-of-house and kitchen staff. The role requires attentiveness to guest needs, the ability to handle reservations and waitlists, and the skill to manage multiple tasks simultaneously in a fast-paced environment. Success in this position results in enhanced guest satisfaction, smooth operational flow, and a supportive atmosphere for both guests and team members. Ultimately, the Host/Hostess NT/Hostest contributes significantly to the overall dining experience and the establishment’s reputation for excellent customer service.

Requirements

• High school diploma or equivalent.
• Ability to stand for extended periods and work flexible hours including evenings, weekends, and holidays.
• Strong verbal communication skills and a friendly, approachable demeanor.
• Basic computer skills for managing reservations and waitlists.

Nice To Haves

• Previous experience in a customer service or hospitality role preferred but not required.
• Experience working in a restaurant or hospitality environment.
• Familiarity with reservation management software such as OpenTable or similar platforms.
• Multilingual abilities to assist a diverse guest population.
• Conflict resolution skills and the ability to remain calm under pressure.
• Knowledge of local dining trends and menu items to assist guests effectively.

Responsibilities

• Greet guests promptly and courteously upon arrival, providing a warm and professional welcome.
• Manage reservations, waitlists, and seating assignments to optimize table turnover and guest satisfaction.
• Communicate effectively with servers, kitchen staff, and management to coordinate guest seating and special requests.
• Maintain an organized and clean host/hostess station and dining area to ensure a pleasant environment.
• Handle guest inquiries, resolve seating-related issues, and provide information about the menu or restaurant policies as needed.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees