Host Hostess Cashier (Full Time & Part Time)

Spirit Mountain Casino•Grand Ronde, OR

8d•Onsite

About The Position

Coordinates activities in regards to taking and processing orders, cash handling, as well as seating and host/hostess needs for all food and beverage venues. The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

Requirements

High School Diploma or equivalent, and three (3) months food service or customer service work experience, or equivalent combination of education, training and experience.
Low security gaming license issued by the Grand Ronde Gaming Commission.
State of Oregon Food Handler’s Certificate.
State of Oregon Liquor Control Commission Server’s Permit.
Must be at least 21 years of age.

Nice To Haves

Responsible alcohol service as outlined in OLCC’s alcohol service training.

Responsibilities

Greets guests, assigns and escorts them to tables and provides information regarding the food outlet including menus, liquor lists and specials.
Makes certain staff are informed when new tables are seated.
Operates current line management systems (i.e., Yelp), entering guest information and alerting guests when seating is available.
Records sales on (POS) system, with multiple possible payment options.
Takes and processes to go orders, both phone in orders and walk-up orders.
May fill in as Waitstaff or Busperson as needed.
Busses tables and assists other staff as needed.
Prepares beverages and expedites food orders.
Serves food and beverages.
Tracks and records coupons; follows procedures for redeeming comps, room charges, coupons, and gift certificates.
Collects payment from customers.
Handles minor complaints; directs complex complaints to appropriate level of management.
May serve as barista by scooping ice cream, making and serving beverages, sundaes, splits and other offerings.
May be required to complete transfers, orders, requisitions, waste sheets, and monitor product levels for proper inventory.
Ensures proper and safe handling of food by maintaining proper levels of sanitation, checking food temperatures, and checking expiration dates.
Provides service knowledge of alcohol, wine and beer.
Thanks guests upon departing, inviting them to return.
Performs other duties and responsibilities as required by department and venue standards.
Delivers Spirit Mountain’s Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGI’s Pride Values, Brand Promise and Business Vision.
Learns, comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations and Title 31 Regulation requirements.
Follows all Corporate and departmental safety policies and procedures.