Host/Hostess -Café

Citizen Potawatomi Nation•Shawnee, OK

29d•Onsite

About The Position

The Host/Hostess is responsible for graciously greeting and welcoming guests and customers, ensuring all related activities contribute to the highest quality dining experience. This role minimizes confusion and disorder in welcoming, seating, and serving guests, enforces chronological reception, and ensures dining areas are properly arranged and cleaned. The Host/Hostess will also revisit tables to ensure appropriate service levels, coordinate reservations, provide information about the property and local area, and ensure wait staff professionalism. They must project a positive and friendly attitude, assist guests with door opening, record names for waiting lists, call out parties when tables are available, provide estimated wait times, accommodate special seating requests, and seat guests based on preferences and service station balance. Upon seating, they offer menus, inform guests of their server's name, and inspect tables for proper presentation. They relay messages as needed and thank guests upon departure, inviting them to return. Exceptional patience and public relations skills are essential. Additional duties may be assigned by management.

Requirements

Knowledge of the principles applied in the hospitality industry regarding how to make every dining experience a pleasant and memorable one for the guests and customers.
Knowledge of scheduling and coordinating the flow of guests and customers from entry to exit.
Knowledge of tabulating and computing for the appropriate charges when the level of satisfaction of the guests and customers has not been met.
Ability to memorize names and recognize regular guests and greet by name.
Knowledge of appropriate and inappropriate methods of greeting guests and customers.
Knowledge of the principles of “undue familiarity” with guests and customers.
Knowledge of public health prescribed methods of hand washing, and principles of cross contamination, and food borne, air borne and cleaning cloth borne bacteria and microbe control.
Knowledge of the demographics of the surrounding area, state and region.
Knowledge of the history of the Citizen Potawatomi Nation.
Knowledge of the total amenities offered by the property.
Knowledge of appropriate and professional grooming, hygiene, dress and appearance.
Exceptional patience and public relations skills.

Nice To Haves

Proof of liquor license or receipt of application is due by the first day of employment.

Responsibilities

Minimize confusion and disorderly sequence of guests and customers being welcomed, seated and served.
Enforce the chronological reception of guests and customers being received and served.
Ensure that all tables and dining areas are properly arranged and cleaned for the next patron’s use.
Revisit each table after guests and customers are seated to ensure that waiters/waitresses are providing the appropriate level of attention and service.
Coordinate all reservations when required.
Provide information regarding the Citizen Potawatomi Nation, Casino, Restaurant, Hotel, Shops on the property, directions to other destinations, schedules of activities, and any other information needed by the guests and customers.
Ensure that Wait staff is courteous and professional toward the guests, customers and to one another.
Project a positive and friendly attitude at all times.
When possible, open the front door for guests entering or leaving the restaurant.
When immediate seating is limited, record guest names and number of people in party.
Call out name and number of party when tables become available.
Provide guests with estimated waiting time.
Accommodate special seating requests for guests whenever possible.
Seat guests based on guest preferences and balancing of customer flow in service stations.
Upon seating, offer guests a menu and inform them of their server’s name.
Inspect table for proper presentation and completeness.
Relay messages to servers and bus persons as needed.
Thank guests as they leave and invite them to return.
Any additional duties as assigned by the Restaurant Manager, Food and Beverage Director, General Manager, Business Committee or representative of upper management.