GUEST SERVICES -OCEAN PRIME TROY
Cameron Mitchell Restaurants•Troy, MI
•$15 - $20•Onsite
About The Position
OCEAN PRIME is seeking a HOST / GUEST SERVICES to join our team! Our mission is to deliver genuine hospitality. The role of Guest Services is to create "Raving Fans" by making a positive first impression and ensuring guests feel welcome, both on the phone and in person. This position controls the seating of guests to ensure service quality, guest satisfaction, and to maximize sales opportunities.
Requirements
- Previous guest services' experience required
- Prior experience with managing reservations
- Prior experience supporting teams through service
- Prior experience coordinating host stand
- A genuine approach to hospitality
- Individuals who exemplify leadership, kindness, and positivity
- "Yes is the Answer!" Mentality
- Those who value teamwork, family, and community
Responsibilities
- Make "Raving Fans" of associates, guests, purveyors, partners, and the communities we do business with.
- Create a positive first impression and make guests feel welcome on the phone and in person.
- Control the seating of guests in the dining room to assure quality of service, guest satisfaction, and maximize sales opportunities.
- Report to work on time as indicated on the work schedule.
- Ensure uniform meets restaurant requirements and is maintained and cleaned.
- Practice positive personal hygiene and cleanliness habits during all work shifts.
- Exemplify hospitality standards.
- Answer guests' questions about the restaurant.
- Handle requests and complaints with guest satisfaction as the priority.
- Cooperate with management and co-workers to assist others with duties, if needed.
- Communicate suggestions for improvement in a positive fashion.
- Follow all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant.
- Report potentially unsafe conditions and use materials and equipment properly.
- Know emergency procedures in the restaurants.
- Perform all duties and maintain knowledge of all standards and procedures as stated in the associate handbook.
Benefits
- Opportunities for quick advancement
- 50% off at any of our 60+ restaurants
- Health benefits for full-time associates starting after 90 days
- Inclusive, fun, and creative environment
- Flexible scheduling
- Paid time off
- Closed 7 major holidays!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
