Peter B's Host/Greeter

PORTOLA HOTEL & SPA•Monterey, CA

3d•$21 - $21•Onsite

About The Position

The Peter B’s Greeters are responsible for setting the stage for an exceptional dining experience by making every guest feel welcome and demonstrating genuine hospitality towards everyone who walks in the door. They are responsible for seating guests, managing a wait list during high volume, and engaging with guests while they are waiting, being sat, or leaving.

Requirements

At least 6 months of previous experience in a Host/Hostess position
Comfortable providing friendly, professional service in a hospitality environment
Detail oriented and comfortable working in a fast-paced environment
Ability to solve problems quickly
Basic computer and phone skills
High School Diploma or equivalent
California Food Handlers / ServSafe Certification
State approved Certification Alcohol management

Nice To Haves

Hospitality experience preferred

Responsibilities

Compliance with a sequence of customer service standards to positively impact the guests’ experience
Ability to assume a pleasant and helpful attitude towards guests and fellow staff members
Responsible for greeting guests upon arrival and escorting them to tables
Responsible for scheduling reservation in conjunction with managers and F&B coordinator
Knowledge and proper use of floor plans including server sections and seat numbers
Responsible for notifying servers when a table in sat in their section
Responsible for maintaining even covers between all servers on the floor
Responsible for updating OpenTable with current table covers
Responsible to reading BEOS, group resumes, and reservation notes
Responsible for answering restaurant phone within 3 rings and maintain pleasant and professional phone etiquette
Responsible for maintain order and cleanliness at host stand and front of restaurant
Ensure guest complaints to answered and/or forwards to the manager on duty
Knowledge of menu, wine list, concierge program, and current promotions for the restaurant and hotel
Complete food and beverage knowledge and be able to communicate in detail to guests
Comply with the Company’s standards of conduct
Knowledge of the entire hotel food & safety compliance procedures, hotel safety procedures to ensure the safety and security of our guests and employees.