Host/ess (Full-Time)

Four Seasons•Los Angeles, CA

4d•Onsite

About The Position

Four Seasons Hotel Los Angeles at Beverly Hills is seeking a Full-Time Host/ess to join their team. This role is responsible for greeting and seating guests, managing reservations, and providing excellent customer service in an efficient, courteous, and professional manner. The Host/ess will ensure guest satisfaction by adhering to Four Seasons' policies and standards, including promptly seating guests at pre-set tables according to their preferences. Responsibilities also include managing the host/hostess stand, answering phone calls, making recommendations for room setup, and maintaining station charts and cover counts for the restaurant. This position requires direct guest interaction, necessitating strong communication skills. The Host/ess will also handle guest reservations and provide information about the restaurant and other hotel services.

Requirements

Six to twelve months of restaurant or food & beverage experience
Requires knowledge or the ability to operate computer equipment and the reservations system.
This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.

Responsibilities

Greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Seat guests promptly at a table, pre-set for the number in the party and according to guest preferences.
Set up host/hostess stand, answer phone calls according to the Four Seasons standards, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant.
Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.