Host/ess

Sage Hospitality•North Bethesda, MD

14d•$19 - $19•Onsite

About The Position

HELLO BETTY Bethesda is seeking a Host/ess to maintain an efficient and courteous restaurant operation. This role involves greeting customers, seating them, establishing rapport, and assisting with restaurant service. The Host/ess will also be responsible for receiving and accurately processing payments for restaurant charges. HELLO BETTY is located in the vibrant Pike & Rose community and is known for crafting exceptional experiences, enriching the community, and empowering its people. The restaurant is a 3,000-square-foot space on the 3rd floor of the Canopy by Hilton Hotel, featuring 138 seats, a 26-seat Tea Room for private gatherings, and a unique outdoor patio with a 40-foot Delta Deadrise boat transformed into a full-service bar.

Requirements

High School diploma or equivalent
Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.
Must have high school graduate level mathematical aptitude.
Must know standard cash handling procedures.
Must have knowledge of computerized cash register systems.
Must have general knowledge of basic customer service skills, restaurant operations, and food service principles.
Must be able to communicate verbally and in writing in English.
Must be able to follow written and verbal instructions.
Must be able to work on more than one task at a time.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes.
Must be able to lift and carry trays and bus tubs weighing up to 10lbs.
Must be able to stand throughout the entire shift.
Must be able to lift arms above head to retrieve objects from shelves.
Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey the entire room in dimly lit conditions.

Responsibilities

Meets arriving customers as they enter the restaurant with a cordial greeting.
Escorts customers to assigned tables, issues menus, and solicits rapport to accommodate special needs or requests.
Assigns sections and notifies servers of new seats in their section to ensure customers receive immediate and proper attention.
Maintains a highly visible appearance in the restaurant during the entire shift by remaining at the cashier station and periodically circulating through the restaurant to assist servers, respond to customer requests, and assess the efficiency of the operation for management.
Receives payment and processes the transaction on a computerized cash register, counting back change out loud for the protection of the guest and restaurant.
Verifies the accuracy of all items on guest checks by confirming correct pricing, discounts, and method of payment.
Ensures that all charge vouchers are completely filled out and verifies dates, charge amount, authorization number, and signature.
Elicits feedback from departing customers on products and services to improve the operation, increase the customer base, and maximize revenues.
Takes written notes to report comments to management.
Distributes and accounts for all checks issued to servers for the shift by maintaining an accurate written check issuance log for the entire shift.
Counts all revenues received for the day, using a calculator and balancing to cash register reports, immediately alerting management to discrepancies.
Balances and reconciles computerized and manual reports at the end of each shift to present accurate and organized daily business records to the Accounting Department.
Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning, and sidework duties.
Checks the proper set-up of tables and seating prior to opening.
Immediately reports in writing any maintenance or housekeeping discrepancies to management.
Exhibits a professional appearance and maintains a friendly, cheerful, and courteous demeanor at all times.