Host/ess

Four Seasons Hotels and Resorts•Palo Alto, CA

6d•$25•Onsite

About The Position

Four Seasons is currently looking for a Host/ess at Quattro Restaurant & Bar. The essential function of the job is to always offer a warm and engaging welcome to Quattro Restaurant & Bar. Seat guests promptly at a table pre-set for the number in the party and according to guest preference. Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards. Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service. Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently. Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials. Perform other duties as requested by the management.

Requirements

Must be flexible with schedule – Able to work weekdays, weekends, holidays, and evenings
Follow grooming guidelines, always presented in professional manner
Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching
Must provide work authorization document - proof of eligibility to work in the United States of America

Nice To Haves

Previous experience in a fast pace luxury environment preferred

Responsibilities

Always offer a warm and engaging welcome to Quattro Restaurant & Bar.
Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
Perform other duties as requested by the management.