DUO PM Host/ess - Full Time

Four Seasons Hotels and Resorts•Four Seasons Maui, HI

2d•Onsite

About The Position

The DUO PM Host/ess - Full Time position at Four Seasons Maui is responsible for greeting and seating guests, coordinating reservations, and responding to inquiries in an efficient, courteous, and professional manner to ensure maximum customer satisfaction and adherence to Four Seasons' policies. This role is crucial in creating a welcoming and seamless experience for guests upon arrival.

Requirements

Minimum one year food & beverage service or related work.
Working knowledge of the restaurant aspect of Four Seasons services, policies or operations and general knowledge of the hotel.
Knowledge or the ability to operate computer equipment and the reservations system.
Reading, writing and oral proficiency in the English language.
Tuberculosis Clearance.

Responsibilities

Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room.
Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.