Host-ess - Edgewater Cafe

Four Winds Casinos•South Bend, IN

1d•Onsite

About The Position

Responsible for providing guests with a delightful dining experience from the initial reception until the final good-bye in accordance with high standards of guest services. Promotes an atmosphere of fun for all casino guests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

Requirements

Strong organizational and interpersonal skills required.
Must possess or be able to obtain an active employee permit issued by the State of Indiana’s Alcohol and Tobacco Commission. (For South Bend Location Only)
Must complete an ATC approved server training program. (For South Bend Location Only)
This position requires a Level 4 Gaming License.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear.
Must frequently lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

High school diploma or G.E.D. preferred.
Previous server experience preferred.

Responsibilities

Handles initial cordial reception to the guests upon arrival and provides a prompt courteous escort to a dining table.
Utilize software to make and cancel reservations as well as understanding of floor seating
Answers telephones and takes reservations.
Verifies reservations and complimentaries, if applicable.
Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
Seats guests according to established rotation procedure, distributes menus and introduces the staff.
Answers any guest questions and refers them, if necessary, to appropriate management personnel.
Monitors guests’ needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
Maintains professional rapport with marketing hosts and communicates needs to prioritize services.
Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards.
Helps record preferential information within reservation system for future service.
Utilizes guest’s name when applicable.
Maintains menu knowledge.
Utilizes reservation system as directed.