Host-ess - Copper Rock
Four Winds Casinos Career Site•New Buffalo, MI
•Onsite
About The Position
Responsible for providing guests with a delightful dining experience from the initial reception until the final good-bye in accordance with high standards of guest services. Promotes the following within the department and among all employees: Creates an atmosphere of fun for all casino guests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
Requirements
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to perform basic math skills: addition, subtraction, division and multiplication.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Strong organizational and interpersonal skills required.
- This position requires a Level 4 Gaming License.
Nice To Haves
- High school diploma or G.E.D. preferred.
- Previous server experience preferred.
Responsibilities
- Handles initial cordial reception to the guests upon arrival and provides a prompt courteous escort to a dining table.
- Answers telephones and takes reservations.
- Verifies reservations and complimentaries, if applicable.
- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
- Seats guests according to established rotation procedure, distributes menus and introduces the staff.
- Answers any guest questions and refers them, if necessary, to appropriate management personnel.
- Monitors guests’ needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
- Maintains professional rapport with marketing hosts and communicates needs to prioritize services.
- Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards.
- Helps record preferential information within reservation system for future service.
- Utilizes guest’s name when applicable.
- Maintains menu knowledge.
- Utilizes reservation system as directed.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
