Host/ess

Pyramid Global Hospitality

9d•Onsite

About The Position

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality. As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today. Host/ess Dellshire Resort Where imagination, wonder, and togetherness come to life in extraordinary style. Shape your success in a place built for unforgettable experiences. At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection. The Host/Hostess is the first point of contact for our guests, creating a welcoming and elevated first impression that reflects the luxury and family-adventure spirit of Dellshire Resort. This position is responsible for greeting guests warmly, managing reservations and seating flow efficiently, and ensuring that every guest begins their dining experience with exceptional hospitality and attention to detail.

Requirements

Previous experience as a host/hostess or in a guest service role preferred.
Strong interpersonal and communication skills with a naturally friendly and professional presence.
Ability to multitask and stay calm under pressure in a fast-paced environment.
Basic computer and POS knowledge preferred (OpenTable or similar system experience a plus).
Must be 16 years of age or older.
Flexible availability, including evenings, weekends, and holidays.

Responsibilities

Greet guests with enthusiasm and professionalism upon arrival.
Manage reservations, waitlists, and table assignments to optimize dining room flow.
Escort guests to tables and present menus, introducing server as appropriate.
Communicate estimated wait times and ensure accurate guest updates.
Answer phone calls, take reservations, and provide accurate information about the restaurant and resort.
Assist in maintaining cleanliness and organization of the host stand, entrance, and lobby area.
Coordinate with servers, server assistants, and management to ensure efficient guest seating and turnover.
Support team members during peak service by resetting tables and assisting as needed.
Maintain a composed, gracious demeanor in high-volume settings.
Uphold Dellshire Resort’s standards of service, presentation, and guest engagement at all times.