Host/ess - Part Time

Oetker Hotels•Palm Beach, FL

3d•Onsite

About The Position

The Vineta Hotel, a historic landmark in Palm Beach dating back to 1926 and recently restored, is reopening and seeking a Part-Time Host/ess. Situated near Worth Avenue, The Vineta embodies the elegant and artistic spirit of Palm Beach, known for its vibrant restaurant scene, designer boutiques, and galleries. As the first US hotel to join the Oetker Hotels portfolio, The Vineta combines stylish decor with contemporary comfort, aiming to be the pinnacle of hospitality in Palm Beach with world-class cuisine and unparalleled service. The hotel offers excellent career and development opportunities within the Oetker Hotels group.

Requirements

Minimum 1 year of work experience in a similar capacity with an understanding of luxury hotel standards of service.
Ability to operate and maintain all departmental equipment, fully competent with POS systems.
Fluent in English; other languages considered an asset.
Part-Time Position.
Ability to work flexible hours, including days, evenings, overnights, weekends, and holidays.
Must be able to reach, bend, balance and transport various objects weighing up to 50 lbs. during a shift.
Outstanding abilities to build and maintain relationships and a regular client base, demonstrated ability to make a naturally positive, lasting impression, brilliant at recognizing and welcoming regular guests.
Candidates must be legally authorized to work in the United States on a full-time basis at the time of application. Visa sponsorship is not available for the position.

Nice To Haves

College degree in Hospitality Management or equivalent experience preferred.

Responsibilities

Greet guests warmly and professionally, making them feel valued and appreciated to ensure a personal and memorable dining experience.
Ensure a smooth and efficient flow of guests into the dining area, communicate waiting times and seating arrangements, and collaborate with servers and management to maximize guest satisfaction.
Maintain awareness of special events, such as birthdays or anniversaries, and ensure these guests are recognized during their visit.
Manage guest reservations in person or over the phone by maintaining the reservation book or using the restaurant's reservation system, providing guests with information about the restaurant, estimated wait times, while ensuring accurate and timely seating.
Coordinate with management to accommodate large parties, special requests, or VIP guests, optimizing seating arrangements to ensure that the dining room is efficiently utilized, balancing customer flow and server workload.
Escort guests to their table, offering them a menu and informing them about the restaurant’s specials or promotions.
Monitor the guest waiting area, offering beverages or small snacks where appropriate, ensuring the area is neat, and keeping waiting times minimal.
Collaborate closely with the other servers, bartenders, kitchen hoteliers, and other departments to coordinate timely service, ensuring that seating assignments and guest needs are managed efficiently.
Track and report guest preferences or special requests, such as repeat visits or seating preferences, to help enhance future experiences.
Respond to guest feedback and resolve any issues or complaints in a professional, calm, and solution-oriented manner, and keep management informed of any issues, concerns or requests that require immediate attention and follow-up.
Maintain the host stand, waiting area, lobby, entryway and dining area clean and organized by straightening menus, wiping down surfaces, and helping to reset tables during shifts.
Support other hoteliers during peak periods by running food, helping guests find their seats, or handling other tasks as needed.
Follow health and safety guidelines for food handling, sanitation, and cleaning procedures.
Uphold the hotel’s luxury brand values by providing personalized service and anticipating guests’ needs without being intrusive.
Ensure that personal appearance and hygiene standards are an example for the team and reflect a professional image for our guests.
Inspire an elevated level of creativity, personal commitment to service excellence and an emotional sense of gracious hospitality to enhance the restaurant’s luxury ambience.