Host/Cashier Charter 18 Modern Tavern
About The Position
The Host/Cashier is responsible for providing superior service to both the internal and external customer. The Host/Cashier is also responsible for greeting guests, arranging for prompt seating, and for performing all sales transactions. The Host/Cashier is responsible for ensuring that guests feel welcome and comfortable in accordance with Boyd Gaming customer service standards. This role actively builds and retains guest relations and acts as a mentor to other team members while providing superior guest service. The position requires the ability to deal with difficult guests in all types of business conditions and to work harmoniously with guests.
Requirements
- Basic mathematical skills.
- Excellent customer service skills.
- Ability to use a cash register.
- Ability to distinguish between different denominations of currency and make correct change.
- Ability to read ticket totals, total credit vouchers and log checks.
- Ability to restock needed materials and retrieve dropped items.
- Ability to communicate effectively with customers and all levels of employees.
- Ability to effectively and efficiently move around all work areas.
- Must successfully pass background check.
- Must successfully pass an alcohol and drug screening.
- Must be 18 years of age.
Nice To Haves
- Experience in fine dining preferred.
Responsibilities
- Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere.
- Provides information on all aspects of Boyd Gaming services and facilities to guests.
- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
- Acts as a liaison between service staff and casino hosts to obtain camps for guests.
- In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing sales transactions, ensuring customer satisfaction.
- Answers telephones and handles guest inquiries in person or by telephone.
- Checks all supplies, ensuring adequate stock levels.
- Responsible for the security and accuracy of assigned bank and is accountable for any and all coverage’s and shortages.
- Assists with overall room functions by performing duties that include cleaning and resetting tables, menus, folding napkins and handing out customer comment cards as required.
- Delivers superior internal and external guest service In Boyd Style.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
