Host/Cashier

Career Center • Placerville, CA

1d • Onsite

About The Position

This role involves greeting and seating guests, managing reservations, and handling payments in a restaurant environment. The Host/Cashier is responsible for providing a cordial and prompt reception to guests, advising on wait times, and facilitating the seating and reservation system. Depending on the environment (buffet or a la carte), duties include taking beverage orders, informing guests about food offerings, or presenting menus. The position also requires answering telephones, verifying reservations, processing payments, and adhering to cash control policies. Additionally, the Host/Cashier must answer guest questions, maintain the cleanliness and supplies at the podium, assist with special requests, and possess knowledge of food offerings, hours, and pricing. Maintaining a professional appearance and demeanor, monitoring guest needs, and utilizing the reservation system for guest information are also key aspects of the role. The position requires menu knowledge and performing other assigned duties.

Requirements

• High school diploma or GED preferred.
• Three months of fast food/quick service cashier experience preferred.
• Must be at least 18 years of age.

Responsibilities

• Handles initial cordial reception to the guests upon arrival and the prompt courteous escort to a dining table.
• Advises guests of waiting time (during reservation periods).
• Responsible for assisting and facilitating the restaurant seating and reservation system.
• In a buffet environment: takes guest beverage order and informs guests of various food outlet offerings available in the buffet.
• In an a la carte environment: seats guest and presents menus.
• Answers telephones and takes reservations.
• Verifies reservations and complimentaries, if applicable.
• Receives payment from casino guests in a prompt and courteous manner, if applicable.
• Adheres to established cash control policies and procedures.
• Answers any guest questions and refers them, if necessary, to appropriate management personnel.
• Helps maintain podium by stocking supplies and cleaning as needed.
• Assists with special requests when applicable.
• Answers questions concerning food offerings, hours of operation, and pricing.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Monitors guests’ needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
• Maintains professional rapport with marketing hosts and communicates needs to prioritize services, if applicable.
• Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards.
• Helps record preferential information within reservation system for future service, if applicable.
• Utilizes guest’s name when applicable.
• Maintains menu knowledge.
• Performs all other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED