Host/Cashier Nightclub
About The Position
Responsible for actively building and retaining guest relations and acts as a mentor to other team members while providing superior guest service. Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with guests. Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere. Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. Acts as a liaison between service staff and casino hosts to obtain comps for guests. In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing sales transactions, ensuring customer satisfaction. Answers telephones and handles guest inquiries in person or by telephone. Checks all supplies, ensuring adequate stock levels. Responsible for the security and accuracy of assigned bank and is accountable for any and all coverage’s and shortages. Assists with overall room functions by performing duties that include cleaning and resetting tables, menus, folding napkins and handing out customer comment cards as required. Ability to use a cash register. Ability to distinguish between different denominations of currency and make correct change. Ability to read ticket totals, total credit vouchers and log checks. Ability to restock needed materials and retrieve dropped items. Ability to communicate effectively with customers and all levels of employees. Ability to effectively and efficiently move around all work areas.
Requirements
- Basic mathematical skills.
- Excellent customer service skills.
- Six months of on-the-job training or through related cashier or host experience.
- Possession of, and ability to obtain and maintain a valid driver's and gaming license within assigned state of employment and other jurisdictions.
- Must successfully pass background check.
- Must successfully pass an alcohol and drug screening.
- Must be 18 years of age.
Nice To Haves
- Experience in fine dining preferred.
Responsibilities
- Actively build and retain guest relations.
- Act as a mentor to other team members.
- Provide superior guest service.
- Deal with difficult guests.
- Work harmoniously with guests.
- Greet guests in a friendly, courteous manner and arrange for seating.
- Monitor room atmosphere.
- Quote accurate waiting times.
- Handle guest waiting lists or reservations.
- Act as a liaison between service staff and casino hosts to obtain comps for guests.
- Answer inquiries before completing sales transactions, ensuring customer satisfaction.
- Answer telephones and handle guest inquiries in person or by telephone.
- Check all supplies, ensuring adequate stock levels.
- Maintain security and accuracy of assigned bank.
- Account for all coverages and shortages.
- Assist with overall room functions.
- Clean and reset tables.
- Manage menus.
- Fold napkins.
- Hand out customer comment cards.
- Use a cash register.
- Distinguish between different denominations of currency and make correct change.
- Read ticket totals, total credit vouchers and log checks.
- Restock needed materials and retrieve dropped items.
- Communicate effectively with customers and all levels of employees.
- Move effectively and efficiently around all work areas.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
