HOST/CASHIER CHARTER 18 MODERN TAVERN

Boyd Gaming•Saint Charles, MO

94d•Onsite

About The Position

The Host/Cashier is responsible for providing superior service to both the internal and external customer. The Host/Cashier is also responsible for greeting guests, arranging for prompt seating, and for performing all sales transactions. The Host/Cashier is responsible for ensuring that guests feel welcome and comfortable in accordance with Boyd Gaming customer service standards. Responsible for actively building and retaining guest relations and acts as a mentor to other team members while providing superior guest service. Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with guests.

Requirements

Basic mathematical skills.
Excellent customer service skills.
These skills and abilities are typically acquired through six months of on-the-job training or through related cashier or host experience.
Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions
Must successfully pass background check
Must successfully pass an alcohol and drug screening
Must be 18 years of age

Nice To Haves

Experience in fine dining preferred.

Responsibilities

Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere.
Provides information on all aspects of Boyd Gaming services and facilities to guests.
Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
Acts as a liaison between service staff and casino hosts to obtain camps for guests.
In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing sales transactions, ensuring customer satisfaction.
Answers telephones and handles guest inquiries in person or by telephone.
Checks all supplies, ensuring adequate stock levels.
Responsible for the security and accuracy of assigned bank and is accountable for any and all coverage’s and shortages.
Assists with overall room functions by performing duties that include cleaning and resetting tables, menus, folding napkins and handing out customer comment cards as required.
Ability to use a cash register.
Ability to distinguish between different denominations of currency and make correct change.
Ability to read ticket totals, total credit vouchers and log checks.
Ability to restock needed materials and retrieve dropped items.
Ability to communicate effectively with customers and all levels of employees.
Ability to effectively and efficiently move around all work areas.
Delivers superior internal and external guest service In Boyd Style.