Host/Cashier II

Viejas Casino & Resort•Alpine, CA

8d•Onsite

About The Position

The Host Cashier II is responsible for greeting and seating guests in the assigned dining areas, handling cash transactions and operating a cash register, and assisting the server with table maintenance and boxing guest take-home food as needed. This role involves managing guest flow, ensuring accurate financial transactions, and supporting the overall dining experience. The position requires adherence to sanitation procedures, maintaining a safe work environment, and staying informed about casino events and promotions to assist guests effectively. The Host Cashier II does not provide supervision to other team members.

Requirements

High school diploma or general education degree required.
Food Handler’s Certificate required.
RASS or TIPS Certification of alcohol awareness program must be obtained within 90 days of employment and maintain current certification.
California Responsible Beverage Service Training and Certification required upon hire.
Must be 21 years of age or older.
Cash handling and POS experience required.
Strong verbal, written, and interpersonal communication skills.
Knowledge of fine dining operations with Front of House service experience.
Must have outstanding guest service skills.
Basic mathematic skills.
Ability to work in a fast paced, high activity environment.
Ability to multi-task, self-starter, punctual and able to adjust to change.
Must be flexible to work different shifts, evenings, weekends, and holidays.

Nice To Haves

1 to 2 years of related experience in a restaurant as a host and/or a cashier preferred.
Bilingual preferred.

Responsibilities

Greets and seats guests in a professional and courteous manner.
Answers the telephone and provides timely responses to guest inquiries, and/or takes messages as appropriate.
Estimates wait times for guests, monitors the guest waiting list, and ensures that the needs of the guests are met while they wait.
Operates cash register, gives change, and balances checks at the end of the shift.
Provides accurate wait times and starts wait times when appropriate.
Seats guests to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.
Assists in taking To-Go orders and ensuring they are placed accurately and provided to guests in a timely manner.
Verifies food tickets that are presented by servers or guests to obtain food items.
Assists restaurant servers with drink orders and other guest requests when appropriate.
Recognizes when guests have reached their drinking limit and escalates the situation to the manager.
Assists with bussing and resetting tables using designated cleaning supplies.
Assists in assigning restaurant server and bussers in the designated areas on the dining floor.
Understands and practices good sanitation procedures.
Ensures that a clean, safe, hazard-free work environment is maintained.
Complies with company and departmental policies and standard operating procedures, applicable governmental laws and regulations.
Stays current on various casino and VOC events and promotions in order to respond to customer inquiries, including knowledge of menu ingredients, preparation, and presentation.
Performs other duties as assigned.