Host / Cashier - FOH

TRAPPERS SUSHI SURPRISE LLC•Surprise, AZ

5d•Onsite

About The Position

The Host/Cashier is the first point of contact for every guest and plays a key role in delivering the warm, welcoming experience Trapper's Sushi is known for. This role is responsible for greeting guests, managing the flow of the dining room, handling payments, and maintaining an organized and efficient front-of-house environment.

Requirements

Previous customer service or hospitality experience preferred but not required
Strong verbal communication skills and ability to engage with guests in a friendly, professional manner
Ability to multitask and maintain composure in a fast-paced environment
Attention to detail when entering orders, quoting wait times, or processing payments
Ability to follow written and verbal instructions
Must obtain a valid Food Handler's Permit/State Food Worker Card prior to the first day of work (per state law)

Responsibilities

Greet all guests with warmth, enthusiasm, and a genuine desire to create a memorable experience
Manage the waitlist, seating rotation, and table availability to ensure smooth service flow
Answer phones promptly and handle takeout orders with accuracy and attention to detail
Process payments, handle cash/card transactions, and follow all cash-handling procedures
Maintain cleanliness and organization of the host stand, lobby, menus, and restrooms as assigned
Communicate clearly with servers, managers, and kitchen staff regarding seating, large parties, and special requests
Monitor lobby conditions and guest needs, including ADA access and accommodations
Support to-go order packaging and accuracy when volume requires
Follow all company safety, sanitation, and cleanliness standards, including proper chemical handling and PPE use when cleaning
Demonstrate teamwork, integrity, and respect while upholding a positive and inclusive work environment