Host/Busser/Food Runner - Seasonal

POWDR • Springdale, UT

8d • Onsite

About The Position

The Host/Busser is responsible for providing excellent customer service by welcoming guests, efficiently managing table seating, and ensuring cleanliness of dining areas. This dual-role position plays a vital part of the guest dining experience, maintaining an organized front of house, assisting with bussing tables, and ensuring smooth transitions between guests. The Host/Busser works closely with the serving and kitchen staff to ensure seamless service.

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this role, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.

Functions as an ambassador of Destination Zion Lodge, modeling and sharing the Zion “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff.

Requirements

• Able to work and thrive in Zion National Park.
• Ability to requirements and compliance with our concessions contract.
• Ability to get along well with people, be honest, punctual and reliable.
• Ability to remain calm and friendly.
• Ability to adapt to changing work conditions.
• Ability to work cooperatively in a team environment.
• Must be over the age of 18 years old.
• Strong communication and interpersonal skills with a passion for delivering excellent customer service.
• Ability to work in a fast-paced environment while maintaining a positive attitude and teamwork.
• Must be able to multitask and work efficiently under pressure.
• Ability to follow directions, manage time effectively, and take initiative when necessary.
• Must have or be willing to obtain Utah Food Handler’s Certification upon hire.

Nice To Haves

• Previous experience in a restaurant or hospitality environment preferred but not required.

Responsibilities

• Greet guests in a warm and friendly manner upon arrival.
• Manage the seating of guests, maintaining an organized flow of seating to minimize wait times and ensure optimal guest experience.
• Answer guest questions about the restaurant, menu, and Zion Lodge services, providing accurate and helpful information.
• Maintain accurate waitlists during peak hours and notify guests promptly when their table is ready.
• Coordinate with serving staff to balance table sections and ensure smooth seating transitions.
• Assist with handling guest inquiries or complaints and resolve them with a focus on guest satisfaction.
• Clear and clean tables efficiently after guests finish their meals, ensuring a clean and welcoming environment for the next group.
• Reset tables promptly with appropriate table settings (menus, utensils, etc.).
• Assist in refilling drinks and attending to guest needs as required, supporting servers to deliver excellent service.
• Keep the dining areas, restrooms, and surrounding areas clean and organized throughout the shift.
• Ensure all trash and recycling bins are emptied regularly.
• Assist servers with running food orders when necessary during busy service times.
• Maintain cleanliness standards as per Utah Food Handlers Certification and ServSafe requirements, including proper sanitation and safety protocols.
• Understand and follow all ESQ procedures that relate to your job duties.
• Work with a “safety-first” attitude.
• Minimize your impact on the environment when at work and living onsite.
• Treat our customers, co-workers, leadership teams, all internal guests with respect and a hospitable service atmosphere must be projected at all times.
• All team members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).
• Team members will be trained in the proper use and care of assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

Benefits

• Onsite shared employee housing
• employee meals
• Free onsite laundry facility
• free shuttle service
• WiFi
• employee gym
• Discounts on food, retail, and gear
• Complimentary access to most POWDR-owned resorts
• Generous benefit package for full-time employees
• Career development and growth opportunities available here and at our facilities across POWDR

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed