Hospitalized Patient Care Coordinator
About The Position
The Hospitalized Patient Care Coordinator supports the care experience for hospitalized ER and Critical Care patients by helping keep communication, documentation, and discharge activities organized and moving forward. This role serves as a crucial communication link between doctors, hospital teams, pet owners, referring veterinarians, and other external partners. The coordinator will also assist in coordinating timely communication of laboratory results, facilitate patient discharges by reviewing instructions and preparing take-home medications, and review patient charges to ensure accuracy. They will identify and resolve discrepancies in charges and track outstanding items to completion, maintaining clear and accurate documentation in the patient's electronic medical record. Prioritization based on patient needs, discharge times, and pending communications is essential in this fast-paced environment. The role also involves processing outside pharmacy requests and collaborating with team members to improve workflow and the overall experience for all involved.
Requirements
- A high school diploma or equivalent.
- Previous experience in a veterinary, medical, or clinical support environment is preferred, along with a basic understanding of veterinary medical terminology.
- Strong communication skills and the ability to interact professionally and compassionately with pet owners, doctors, hospital team members, referring veterinarians, and external partners.
- Excellent attention to detail—you take pride in making sure information, documentation, and charges are accurate and complete.
- Strong organizational and time-management skills, with the ability to keep track of multiple follow-up items and see tasks through to completion.
- The ability to prioritize and adapt in a fast-paced hospital environment where patient needs and priorities can change quickly.
- Comfort using email, Microsoft Office/Office 365, and electronic medical record systems, with the ability to learn new technology and hospital systems.
- Good judgment and professionalism when handling sensitive patient, client, and hospital information.
- A collaborative, team-oriented approach and a willingness to step in and support others when needed.
- A commitment to providing an excellent experience for patients, pet owners, referring veterinary partners, and your fellow team members.
Responsibilities
- Support the care experience for hospitalized ER and Critical Care patients by helping keep communication, documentation, and discharge activities organized and moving forward.
- Connect with pet owners following discharge to check in, answer appropriate questions, and help ensure a smooth transition home.
- Coordinate the timely communication of laboratory results to pet owners and referring veterinarians following doctor review and authorization.
- Help facilitate patient discharges by reviewing discharge instructions with clients and preparing take-home medications.
- Serve as an important communication link between doctors, hospital teams, pet owners, referring veterinarians, and other external partners.
- Review patient charges throughout hospitalization to help ensure services and treatments are captured accurately and completely.
- Identify missing, duplicate, or inaccurate charges and partner with doctors and department leaders to resolve discrepancies.
- Track outstanding laboratory results, client and referring veterinarian communications, discharge needs, and other follow-up items through completion.
- Maintain clear, accurate, and timely documentation in the patient's electronic medical record.
- Prioritize responsibilities based on patient needs, anticipated discharge times, pending communications, and the changing demands of a busy ER and Critical Care environment.
- Process outside pharmacy requests in accordance with hospital protocols and doctor authorization.
- Collaborate with team members across the hospital to improve workflow, communication, and the overall experience for patients, clients, and referring veterinary partners.
Benefits
- Medical, Dental and Vision insurance -Multiple health plan options so that you can choose something that suits your needs best.
- FSA//HSA
- 401(k) +company match
- Employee assistance program
- Employee pet benefit discount program
- PTO and uniforms
- Professional development assistance
- Hands on learning as well as opportunities for credentialing
- Onsite continuing education events as well as virtual learning platforms
- Stocked breakroom
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
