Hospitality Training Specialist F&B

Ho-Chunk•Omaha, NE

8d•$20

About The Position

WarHorse Casino Omaha is looking for a highly motivated and energetic Hospitality Training Specialist – F&B to support training, development, and service excellence across all Food & Beverage outlets. In this role, you will help deliver onboarding, customer service training, operational procedures, and safety protocols. You will work hands-on with outlet leadership, assist with developing training materials, and play a key part in ensuring every team member provides outstanding service aligned with WarHorse Gaming’s Mission, Vision, and Values. This is a great opportunity for someone who is passionate about coaching, hospitality, and developing teams.

Requirements

Must be 19 years or older
Minimum 3 years of Food & Beverage or hospitality training experience , or strong F&B operational experience
Strong understanding of F&B operations and guest service standards
Confident communicator with great presentation and facilitation skills
Proficient in Microsoft Office; POS experience (Agilysys) preferred
Strong organization and time-management skills
Flexible work schedule: early mornings, evenings, weekends, and holidays
Ability to obtain and maintain a Nebraska Gaming License
Valid Driver’s License
Core Competencies
Communication
Accountability
Adaptability & Flexibility
Commitment to Culture
Emotional Intelligence
Goal Achievement
Initiative

Nice To Haves

Bilingual (Spanish/English) preferred
POS experience (Agilysys) preferred

Responsibilities

Coordinate, deliver, and support training programs for F&B team members.
Conduct onboarding, guest service training, operational training, and compliance sessions.
Work closely with outlet managers to identify training needs and support consistency.
Assist in developing and updating SOPs, service standards, and training manuals.
Organize training records, attendance sheets, and feedback from sessions.
Provide follow-up coaching, shadowing, and on-the-floor support to reinforce training.
Participate in pre-shifts, service observations, and F&B walkthroughs.
Assist with set-up, planning, and coordination of training events or development activities.
Maintain a strong presence on the F&B floor to support service standards.
Perform other duties as assigned.