Training Lead - F&B

Crescent Careers•Horseshoe Bay, TX

About The Position

The Training Lead – Food & Beverage is a high-impact leadership role responsible for the coordination and execution of all F&B training initiatives across Horseshoe Bay Resort. This role encompasses all dining outlets, bars, banquets, and private club operations. The primary mission is to ensure every associate is prepared to deliver consistent Genuine Texas Hospitality and achieve Forbes Travel Guide service standards through engaging, measurable, and effective learning experiences. The Training Lead acts as the crucial liaison between the resort’s Training Department and F&B operations.

Requirements

Minimum 3 years of experience in Food & Beverage operations within a luxury or full-service resort environment.
TABC (or equivalent) certification is required.
Food Handler certification is required.
Strong presentation, facilitation, and communication skills (English required).
Excellent organization, time-management, and digital skills (Microsoft 365, SharePoint, PowerPoint, Excel).
Demonstrated leadership presence, attention to detail, and a passion for hospitality and people development.
Must be able to stand and walk for extended periods during training or service demonstrations.
Ability to lift to 30 lbs. occasionally.
Schedule flexibility is required, including early mornings, evenings, weekends, and holidays, based on business demands.

Nice To Haves

Prior experience in training, learning & development, or leadership coaching is preferred
Knowledge of Forbes Travel Guide or Preferred Hotels service standards is strongly preferred
Spanish bilingual skills are preferred

Responsibilities

Conduct dynamic classroom and on-the-job training for all Food & Beverage associates.
Develop and update training materials, Standard Operating Procedures (SOPs), and certification tests aligned with resort and Forbes/Preferred Hotels criteria.
Facilitate orientation and ongoing learning sessions that instill the resort’s core service philosophy.
Drive operational flexibility by implementing cross-training across multiple F&B roles (Server, Bartender, Steward, Banquet, Host, etc.).
Ensure compliance by delivering mandated monthly safety training (food safety, alcohol service, hazard awareness).
Manage the comprehensive F&B Training Calendar, scheduling all required sessions, certification renewals, and vendor product knowledge training.
Maintain meticulous training records, attendance logs, and certification tracking for all F&B employees.
Coordinate with HR and departmental leaders to ensure required training is completed and accurately documented for auditing purposes.
Identify high-potential associates and actively support their growth through "Emerging Leader" and Manager in Training (MIT) programs.
Coach and mentor supervisors and managers on effective training techniques, constructive feedback, and accountability methods.
Facilitate pre-shift meetings and leadership sessions to reinforce service culture and team motivation.
Maintain the ability to perform and expertly demonstrate standards for all major F&B positions.
Conduct periodic service audits and follow-up training to address skill gaps and ensure sustained excellence.
Collaborate with Culinary and Beverage leaders to conduct detailed product knowledge sessions.
Research and integrate innovative training practices from the luxury hospitality industry.
Leverage technology (Microsoft 365, Power Automate, etc.) to streamline communication and data tracking.