F&B Shift Lead

MOUNTAIN CAPITAL PARTNERS•Durango, CO

2h•$17 - $20

About The Position

As a Shift Lead, you will be responsible for ensuring a high level of customer satisfaction. Additionally, you will take on leadership duties during your shift, overseeing staff and maintaining smooth operations. This is a seasonal position from 12/26/25 to 04/5/26. Dates are subject to change based on the availability of the applicant, snow conditions and needs of the business. This role comes with a free season pass for you and your dependents. For a full list of benefits visit https://www.purgatory.ski/employee-benefits/ Hiring for our seasonal positions occurs on a rolling basis. This position will remain open until filled.

Requirements

3+ years experience as a shift lead or supervisory experience is required.
Excellent knowledge of restaurant operations.
Strong leadership and communication skills.
Ability to work in a fast-paced environment and handle high-pressure situations.
Exceptional customer service skills and a friendly demeanor.
Basic math skills for handling transactions and managing inventory.
Must be of legal age to serve alcohol 21+.
Ability to stand for long periods and lift heavy items such as kegs, if needed.
Previous scheduling and inventory experience for a team of 10 (or less) employees.
Willingness to learn and become proficient at our point of sale system and online ordering system- Sysmanager.
Flexible schedule, including availability on nights, weekends, and holidays.
High School Diploma or Equivalent: A high school diploma or GED is typically required. Higher education or specialized training in hospitality management, business administration, or a related field is a plus.
Food safety and responsible alcohol service certifications Serv Safe and TIPS are required.
Bartending Experience: Proven experience as a bartender, typically at least 1-2 years. This includes a solid understanding of mixing, garnishing, and serving drinks.
Leadership Experience: Previous experience in a supervisory or lead role within the hospitality industry is highly desirable. This could be as a shift lead, team leader, or similar position.
Customer Service: Strong background in providing exceptional customer service. Experience handling customer inquiries, complaints, and problem resolution is important.
Operational Knowledge: Experience with restaurant operations, including opening and closing procedures, cash handling, and inventory management.
Team Management: Experience in training, supervising, and motivating staff. Ability to manage a team effectively during busy shifts.
Multi-Tasking: Proven ability to handle multiple tasks simultaneously in a fast-paced environment.

Nice To Haves

Communication Skills: Excellent verbal and written communication skills for effective interaction with staff and customers.
Organizational Skills: Strong organizational and time management skills to ensure efficient shift operations.
Attention to Detail: Keen attention to detail to maintain high standards of service and compliance with health and safety regulations.
Problem-Solving: Ability to think quickly and solve problems efficiently, often under pressure.
Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the restaurant’s schedule.
Team Player: Ability to work collaboratively with others and foster a positive team environment

Responsibilities

Bartending
Prepare and serve a wide range of alcoholic and non-alcoholic beverages.
Maintain a clean and organized bar area.
Ensure compliance with all health and safety regulations.
Take and serve orders accurately and efficiently.
Handle cash and card transactions, ensuring accurate accounting.
Shift Lead
Oversee daily operations during your shift, ensuring a smooth and efficient workflow.
Assist in training and supervising staff.
Handle customer inquiries and resolve any issues or complaints promptly and professionally.
Ensure all staff adhere to company policies and standards.
Assist with inventory management and ordering supplies.
Collaborate with management to improve processes and customer service.
Engage with guests in a friendly and professional manner, providing excellent customer service.