Summer 2026 Hospitality Tourism Internship - Dollywood's Splash Country - Seasonal

Dollywood Parks & Resorts•Pigeon Forge, TN

72d

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity, and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Hospitality/Tourism Intern checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Hospitality/Tourism Intern is responsible for working with Dollywood's Splash Country Management team in the day-to-day operations of all aspects of operation, including the following: Guest Services, Revenue, and Attractions. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated, and accountable. Management reserves the right to change and/or add to these duties at any time.

Requirements

18 years of age or older
Must be enrolled in an accredited college degree program in a related field
Must have basic computer skills with working knowledge of Microsoft Word, Excel, and PowerPoint
Valid driver's license and proof of personal liability insurance according to state law
Must successfully complete a pre-employment background check and drug screen
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood's image by being genuinely friendly and caring, and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have a professional appearance with good personal hygiene
Must promote and support a "team" work environment by cooperating and helping co-workers
Must be productive in a fast-paced, dynamic environment
Must maintain dependable work attendance and flexibility with assigned work schedules, including any required overtime, evenings, weekends, and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management, and interpersonal skills
Must show appreciation of others
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests

Responsibilities

Perform Front Line duties, including, but not limited to: Culinary, Merchandise, Hospitality, TimeSaver H2O, Admissions, Photos, House & Grounds Host, etc., and PIC (Person In Charge) for assigned team(s) following management approval
Participate in Safety, Management, and Team Lead meetings
Schedule and attend mentor meetings with assigned management team member, learning about labor and revenue budgets, host surveys, performance review procedures, scheduling, and timekeeping procedures
Assist with creating and implementing improvements in guest excellence, profit contribution, and job satisfaction
Actively participate in all professional development for interns and guest speaker opportunities
Assist with team projects, including surveys, appreciation events, and company parties
Assist the Management team with various tasks
Complete one project benefiting the focus area as determined by Management

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