Hotel Sales/Marketing/Support Expert
About The Position
The Hospitality Success Specialist (aka Hotel Sales/Marketing/Support Expert) serves as the operational backbone of GuideTime's Hospitality team. This role owns the journey after a property/partner decides to work with GuideTime—from onboarding and launch through ongoing support and long-term success. In addition, this role supports the sales process through research, prospecting, CRM management, and preparation for customer meetings. The ideal candidate enjoys wearing multiple hats, communicating with people, solving problems, and creating systems that help a growing company scale.
Requirements
- Exceptional organization and attention to detail.
- Excellent written and verbal communication.
- Customer-first mindset.
- Ability to manage multiple projects simultaneously.
- Self-starter who enjoys working independently.
- Comfortable learning new software and technology.
- Positive, adaptable attitude.
Nice To Haves
- Previous hotel sales/marketing or front desk experience is preferred but not required.
- Hospitality or lodging sales or customer service
- Customer Success or Account Management
- Project Coordination
- Sales Support
- SaaS or technology companies
- Salesforce CRM
- Google Workspace
Responsibilities
- Coordinate the onboarding process from signed agreement through launch.
- Send contracts and subscription payment links.
- Schedule and lead onboarding and training calls.
- Build and configure branded experience pages.
- Coordinate launch tasks with internal teams.
- Track onboarding progress across multiple hospitality partners.
- Ensure every new partner launches successfully and on schedule.
- Serve as the primary point of contact for hospitality partners.
- Respond to questions via email, phone, and video.
- Help partners maximize adoption of their GuideTime program.
- Troubleshoot issues and coordinate internally when needed.
- Monitor guest bookings and ensure an exceptional guest experience.
- Proactively identify opportunities to improve partner satisfaction and engagement.
- Research prospective hotels, lodges, resorts, RV parks, campgrounds, glamping properties, and destination organizations.
- Gather background information on companies and decision makers before meetings.
- Curate lists of vetted local experience providers in prospective markets so potential partners can clearly see the types of experiences GuideTime can offer their guests.
- Prepare materials for demos and presentations.
- Maintain Salesforce records and sales activity.
- Assist with follow-up emails, scheduling, and administrative support.
- Keep onboarding projects organized and moving forward.
- Document and improve internal processes.
- Help create scalable systems for the Hospitality team.
- Collaborate closely with sales, operations, and leadership.
Benefits
- Health Insurance with Employer Contribution (starts day 1)
- 7 days Paid Time Off/Vacation (starts after 90 days)
- 6 paid holidays (starts after 90 days)
- Company phone, dedicated desk and computer provided
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
