Hospitality Specialist

Cushman & Wakefield•New York, NY

1d•$24 - $28•Onsite

About The Position

Under the supervision of the Assistant Operations Manager, the Hospitality Specialist oversees all operational aspects of the Front Desk by providing the highest level of Customer Service and professionalism to all hotel guest and building residents, including timely response to and resolution of any requests or concerns.

Requirements

High School Diploma, GED, Trade, Technical, or Vocational school
1+ years of hotel front desk or related experience
Must have ability to obtain FLSD certification.

Nice To Haves

Fire Life Safety Director Certification (Preferred)

Responsibilities

Greet all building occupants in a professional manner and ensure security and safety for all.
Register and assign rooms to guest of the hotel facility, call to the building occupant to announce the person(s) who are visiting/delivering to the apartment.
Create reservations per guest requests and availability.
Verify customers’ credit and establish how the customer will pay for the accommodations.
Handle all incoming calls, including guest and tenant requests, reservations and call forwarding.
Coordinate and assist with resident move ins and move outs.
Maintain key log and all applicable data sheets.
Assist with package deliveries for hotel guests and residents.
Log receipts of packages delivered and notify guests and residents they are available for pickup.
Confirm and control petty cash.
Provide neighborhood and NYC information to guests and residents when requested.
Compute bills, collect payments (or authorize credit) and make change for guests.
Confirm shift collection totals and prepare clerk deposit envelope.
Perform simple bookkeeping activities, such as balancing cash accounts.
Issue room keys and escort instructions to various team members and building occupants.
Review accounts and charges with guests during the check-out process.
Communicate with housekeeping, maintenance staff or management when guests report problems.
Communicate with service companies when technical issues (cable TV, internet, property software) arise when no manager is on duty.
Confirm following day’s departures.
Perform opening and closing procedures during appropriate shift.
Perform other duties as assigned.