Hospitality Specialist

Leisure Living • Adrian, MI

6d • Onsite

About The Position

Responsible for providing a welcoming environment for residents, guests, staff, and vendors. This role involves answering the main entry door, following screening protocols, answering phones, cleaning and disinfecting main common areas, assisting with resident engagement activities, maintaining the front porch appearance, sorting mail, and promoting positive relationships. The ideal candidate will have a high school diploma/GED, demonstrable knowledge of Microsoft Office, and excellent communication and organizational skills.

Requirements

• High school diploma/GED required.
• Demonstrable knowledge and experience using Microsoft Office in a Windows environment, with a capacity to master company specific software.
• Ability to multi-task, prioritize and work with minimal supervision
• Effective oral and written communication skills
• Professional telephone etiquette and customer service skills
• Superior communication and interpersonal skills
• Communicate in a respectful and professional manner with residents, families, co-workers and leadership staff at the community
• Developed organizational skills
• Ability to problem solve and demonstrate good judgement
• Team oriented self-starter with demonstrated ability to accept direction and work well with supervisor
• Promote teamwork by working with coworkers in a positive and cooperative manner
• Ability to maintain a high level of confidentiality
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• Must work to demonstrate Leisure Living Management Values: Live and work each day with purpose, Accept accountability and demonstrate responsibility, Embrace lifelong learning, Promote mutual respect, Display transparency, Appreciate diversity, Practice forgiveness, Be thankful

Responsibilities

• Answer main entry door in a timely fashion and follow screening protocols for any person entering the community
• Answer phones, as needed
• Clean, disinfect and straighten main common area, which may include but not be limited to: Sanitize entry way, include door handles, keypad, and other hard surfaces
• Assist Life Enrichment with setting up, cleaning/sanitizing, and monitoring throughout visits for residents
• Participate in resident engagement activities as directed by Life Enrichment
• Maintain front porch appearance, by tidying up, water plants, sweeping, etc
• Sort mail for distribution
• Promote positive relationships with residents, staff, and visitors
• Perform any other duties as requested within the scope of responsibility and requirements of the job.

Benefits

• Connecting Seniors, Families and Communities For over 37 years, our senior living communities have served seniors and their families across Michigan, Ohio, Indiana, Iowa, Kentucky, and Tennessee, with each location offering unique services including independent, enhanced, and assisted living, as well as memory care and rehabilitation and skilled nursing.
• Through forming authentic connections and committing to creating the absolute best experiences each day for our residents and their families, we’ve created a special culture within our communities that allows our employees to do their best work and our residents to shine every day.
• Not Just Making Every Day Great. Making Every Minute Great.
• This philosophy is supported by our 6 powerful, yet simple pillars: Dream Big, Have Courage, Take Initiative, Be Accountable, Give Back & Enjoy it.
• We strive to fulfill the aspirational yet unattainable goal of creating the absolute best experience with every person, in every interaction, every minute of every day.
• It begins with empowering our employees. Every employee, at every level of the company, is expected to perform like a leader.
• Everyone is encouraged and expected to put the needs of each other above everything else.
• No one here just �does their job�
• The mission is to create the absolute best experiences.
• This emphasis on putting people first has helped us successfully grow for the right reasons.
• We have developed an environment that attracts dreamers, adventurers, creators, givers and believers to seek career opportunities with us.
• We find people who believe that true happiness is only found in the service of others.
• We want high-performers with diverse skill-sets and big hearts.
• We treat each other as family and find that close collaboration creates the biggest ideas.
• If you love serving others, and are looking for an opportunity to thrive, CommonSail Investment Group and our businesses is your destination.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED