Hospitality Specialist

Mobile Loaves & Fishes•Austin, TX

1d•$24 - $27•Hybrid

About The Position

The Hospitality Specialist plays a vital role in supporting the mission of Mobile Loaves & Fishes by extending hospitality to every individual who enters Community First! Village Burleson. This position serves as the first point of contact for all guests and neighbors. This position will welcome and guide all guests including the stewardship of volunteers onsite. This position will assist neighbors as they navigate village services and activities by providing information and education about available resources. This position will also help steward the space by managing office supplies, receiving and distributing mail, submitting maintenance requests, and assisting with various administrative tasks as needed. This is an exciting opportunity to support the continued growth of CFV and help launch operations for Community First! Village Burleson. The Hospitality Specialist will begin onboarding and training at our main CFV campus on Hog Eye Road, with the anticipated transition to support our new Burleson property following onboarding, tentatively targeted for October and subject to operational needs. This role is ideal for someone who brings an enthusiastic, flexible, and highly adaptable mindset and is energized by building relationships and helping establish a warm, welcoming, and well-coordinated experience in a growing community.

Requirements

Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.
3+ years of experience in administrative support, customer service, hospitality, community engagement, or a related field.
Passion for hospitality, relationship-building, and creating a welcoming environment for neighbors, guests, volunteers, and partners.
Proficiency in Microsoft Office Suite and the ability to learn and navigate new software systems quickly and effectively.
Exceptional organizational skills with the ability to manage competing priorities, maintain accurate records, coordinate multiple processes simultaneously, and consistently follow through on details in a fast-paced environment.
Excellent verbal and written communication skills, including the ability to communicate professionally and compassionately with diverse audiences.
Demonstrated ability to exercise sound judgment, maintain confidentiality, solve problems effectively, and handle sensitive situations with discretion.
Ability to build positive working relationships and collaborate effectively with neighbors, staff, volunteers, community partners, and external stakeholders.
Ability to remain calm, adaptable, and service-oriented while responding to interruptions, changing priorities, and unexpected situations.
Demonstrates integrity, accountability, initiative, and a commitment to excellence, with the ability to work independently and follow through on responsibilities.
Must have a valid driver's license

Nice To Haves

Experience working with individuals experiencing homelessness, mental health challenges, substance use disorders, trauma, or other barriers to stability preferred.
Experience coordinating referrals, connecting individuals to resources, or supporting community-based programs preferred.

Responsibilities

Serve as the main point of contact for all guests and neighbors coming to the Burleson site
Perform a variety of clerical, administrative and inventorial duties that are necessary to run the Burleson site efficiently
Receive guests and demonstrate hospitality to everyone that enters the building by providing information, resources and additional support
Welcome, orient and check in volunteers with the spirit of hospitality and stewardship
Consistently interact with neighbors using a person-centered approach while assisting with general inquiries
Facilitate and connect neighbors with access to appropriate care, resources, services and engagement opportunities
Answer phone calls to the main phone line with professionalism and care
Develop and maintain positive relationships with neighbors, striving to always create a supportive environment
Be the first point of contact for neighbors needing assistance
Navigate neighbors to the correct person or partner based on request of needs
Monitor the Neighbor Support Form and make appropriate referrals
Responsible for creating and tracking partner referrals and following up on all referrals
Perform regular follow up with neighbors to assess for any additional needs or resources that the neighbor could benefit from
Assist neighbors in getting connected to opportunities as available such as dignified income and medical transportation
Responsible for administrative tasks with pharmacy delivery program
Provide administrative support for onsite partner relationships, including scheduling, communication, and meeting coordination.
Oversee and restock supplies for the office, kitchen, break rooms, conference spaces, bathrooms, and other spaces as assigned
Submit and track maintenance requests on behalf of staff, ensuring timely follow-up
Act as the primary contact for janitorial and facilities-related questions for all common buildings
Provide support for conference room technology, becoming the go-to expert for setup and troubleshooting
Receive mail and deliveries and ensure packages are secured and distributed to appropriate buildings and staff
Work with our Accounting team on the check collection processes