Hospitality Specialist

Luna Grill•Rancho Santa Margarita, CA

21h•$20 - $20

About The Position

The Hospitality Specialist delivers 5-star guest service while supporting front-of-house operations, maintaining a welcoming environment, and upholding service standards. The role involves interacting with guests, taking orders, running food, and providing operational support through restocking, cleaning, and completing shift checklists. The Hospitality Specialist works closely with the MOD and other team members to provide an exceptional dining experience. This is a part-time, hourly position in Operations (Front of House) and reports to the General Manager.

Requirements

Preferred: 1–2 years of customer service or restaurant experience.
Ability to communicate effectively in English, verbally and in writing.
Strong interpersonal skills and the ability to handle guest interactions professionally and courteously.
Basic math proficiency and ability to operate a cash register, count cash when applicable, use a computer, and operate a POS system.
Positive attitude and a high level of integrity.
Flexibility to work varied schedules, including nights, weekends, and holidays.
Ability to stand and walk for extended periods, up to 5 hours continuously.
Frequent bending, squatting, reaching, grasping, and twisting of the neck and waist.
Ability to lift and carry up to 5 pounds.
Comfort working in warm, noisy kitchen environments and under pressure during peak business hours.
Compliance with the Company’s Appearance and Dress Code standard in the Team Member Handbook.

Nice To Haves

Spanish language skills.

Responsibilities

Greet and engage guests upon entry, during service, and upon departure.
Follow service standards and sequence of service, maintain guest awareness, and help ensure positive dining experiences.
Inform guests of limited-time offers and menu changes, and make personalized recommendations.
Answer questions about the brand, menu items, food, beverages, and restaurant services.
Take guest orders and process transactions accurately and efficiently.
Coordinate with the kitchen team on special dietary or preparation requirements.
Deliver food and beverages promptly and professionally, and assist with preparing items as needed.
Complete side work at the beginning and end of shifts, including opening or closing lists, and check out with the MOD before leaving.
Maintain cleanliness, organization, and mise en place in service areas, the dining room, and restrooms; keep areas stocked throughout the shift.
Monitor guest dining experiences, confirm satisfaction, and respond courteously to requests.
Handle phone orders, to-go orders, and guest inquiries.
Support front- and back-of-house teams in creating a positive, efficient, and guest-focused environment.
Follow company policies, including policies related to rest and meal breaks.
Perform other duties as assigned.