Hospitality Specialist

Laurus•Whitehall, MI

17h•Onsite

About The Position

Responsible for providing a welcoming environment for residents, guests, staff, and vendors. This role involves answering the main entry door, following screening protocols, answering phones, cleaning and disinfecting common areas, assisting with resident engagement activities, maintaining the front porch appearance, sorting mail, and promoting positive relationships. The ideal candidate will have a high school diploma/GED, demonstrable knowledge of Microsoft Office, and excellent communication and organizational skills. They should be a team-oriented self-starter with the ability to problem-solve and maintain confidentiality. The role requires working with Leisure Living Management Values, which include living with purpose, accepting accountability, embracing lifelong learning, promoting mutual respect, displaying transparency, appreciating diversity, practicing forgiveness, and being thankful.

Requirements

High school diploma/GED required.
Demonstrable knowledge and experience using Microsoft Office in a Windows environment, with a capacity to master company specific software.
Ability to multi-task, prioritize and work with minimal supervision
Effective oral and written communication skills
Professional telephone etiquette and customer service skills
Superior communication and interpersonal skills
Communicate in a respectful and professional manner with residents, families, co-workers and leadership staff at the community
Developed organizational skills
Ability to problem solve and demonstrate good judgement
Team oriented self-starter with demonstrated ability to accept direction and work well with supervisor
Promote teamwork by working with coworkers in a positive and cooperative manner
Ability to maintain a high level of confidentiality

Responsibilities

Answer main entry door in a timely fashion and follow screening protocols for any person entering the community
Answer phones, as needed
Clean, disinfect and straighten main common area, which may include but not be limited to: Sanitize entry way, include door handles, keypad, and other hard surfaces
Assist Life Enrichment with setting up, cleaning/sanitizing, and monitoring throughout visits for residents
Participate in resident engagement activities as directed by Life Enrichment
Maintain front porch appearance, by tidying up, water plants, sweeping, etc
Sort mail for distribution
Promote positive relationships with residents, staff, and visitors
Perform any other duties as requested within the scope of responsibility and requirements of the job.