Hospitality Specialist - Night Audit

Capital VacationsKissimmee, FL
Onsite

About The Position

The Hospitality Specialist - Night Auditor is responsible for all EOD accounting functions and communications with the security team to ensure the safety of our guests. At Capital Vacations we are united by a common purpose of �Travel. Gather. Smile. Repeat.� We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose.

Requirements

  • High School Diploma/GED
  • One-year experience working as Night Auditor is preferred
  • One-year Hotel Front Desk experience
  • Possesses knowledge of all resort services, reservation and billing system, resorts cash and credit card policies and procedures, and reosrt products, rates, and special programs
  • Possesses knowledge of the resort emergency procedures and how to implement them

Responsibilities

  • Greets guests courteously and registers guests into the resort
  • Assists with the maintenance and control of room inventory and availability
  • Answers company telephone or switchboard promptly and in a professional manner
  • Ensures that all transactions for the day of the audit are accounted for and processed correctly in the property management and relevant computer systems
  • Ensures that all reports are printed and distributed to relevant departments, head of department and corporate
  • Distributes guest, administrative mail and packages
  • Completes check-in packages and procedures for each guest/owner
  • Completes check-out procedures for guest/owner
  • Works closely with all departments to ensure guest satisfaction
  • Assists guests with inquiries, requests, and complaints
  • Maintains a professional and neat working area
  • Maintains a professional and neat appearance while on duty
  • Performs all related duties as assigned

Benefits

  • Competitive Salary
  • Paid Time Off and Paid Holidays
  • Career Growth
  • Medical/Dental with employer contribution
  • Voluntary Life Insurance, Disability, and Aflac Insurance
  • Company-paid life insurance and long-term disability
  • 401 (k) retirement plan
  • Travel Perks to Resort Locations
  • Company Perks Program
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