Hospitality Services Manager
Kisco Senior Living, LLC•Brookline, MA
30d
About The Position
The Hospitality Services Manager is responsible for the delivery of exceptional customer service designed to reinforce and enhance resident and family experience, satisfaction and loyalty.
Requirements
- Excellent Customer Service and communication skills
- High school graduate or GED is required, bachelor's degree preferred
- A minimum of 3 years of experience customer service or guest relations
- A minimum of 2 years' supervisory experience
- Experience in accounting and familiarity with accounting terms and principals preferred
Responsibilities
- Manage and improve resident and family satisfaction and loyalty
- Proactively identify and address resident challenges and opportunities for improvement
- Oversee a smooth and customer service-focused front desk
- Motivate and lead a high-performance Customer Service team
- Execute the move-in and welcome, transfer, and move-out processes of residents effectively
- Manage the department budget
- Help coordinate resident focus group meetings
- Assists the resident in the selection and placement of furniture for his/her new home
Benefits
- Competitive pay
- A free meal per shift
- Healthcare Benefits including Vision & Dental (Full-time only)
- Matching 401k (Full-time only)
- Paid Time Off
- Rewards and Bonus Opportunities
- Continuous Training and Growth Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Social Assistance
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
